Email sent to a customer in Germany on 12/18
Dear customer,
Opus Media Group are very sorry to report that extreme circumstances beyond our control have caused delays in the delivery of The Official Michael Jackson Opus to a small minority of locations. We have received orders from over 100 countries for this epic celebration of Michael's life and every possible effort has been made to ensure that orders placed before December 1 would reach customers wherever they are around the globe in time for Christmas.
Unfortunately, despite the constant intense efforts of our distribution team to resolve issues with shipping and customs intervention and latterly with terrible weather conditions in the UK and much of mainland Europe, orders placed by customers in France, Germany and the Netherlands will now not be fulfilled until the week commencing 28th December 2009.
Everyone involved in the production of this definitive celebration of Michael's life are extremely frustrated that issues beyond our control are now delaying delivery of your Opus. As you may know, just weeks before Michael's untimely death, we were planning to work with him to create an Opus on his forthcoming 'This Is It' O2 residency. Following his passing, we were determined instead to create an exceptional tribute befitting the undisputed King of Pop for his millions of fans. To this end, our editorial, design, photographic research, reproduction and printing teams spread across three continents worked day and night to meet rigorous deadlines and produce the ultimate book on Michael Jackson. Having met all our deadlines, and received overwhelming praise for the Opus from customers who have received their copies, the delays to some customers are even more exasperating for us.
We are very aware that this is an upsetting situation for our customers and would like to offer something unique to you as a means of going some way to make up for the delay to your copy being delivered before Christmas. You will receive a limited edition art print created by Nate Giorgio (one of Michael’s favourite artists and a significant contributor to the Opus). This unique print has already been commissioned and will not be available for sale to the general public. The limited edition art print of Michael Jackson by Nate is a true one off and collectors piece. These will be posted individually to you in the New Year. In addition Opus Media Group will offer every customer the right to a 20% discount off any Opus that we have produced or will produce in the future. Clearly we would have liked that you received your Opus prior to Christmas. That was always our goal, but we hope that you will accept the small gestures of goodwill as some way to making good this current delayed situation.
Once again, we thank you for you patience and apologise for any inconvenience caused. We are doing everything in our power to rectify distribution issues and we trust that you will be thrilled with The Official Michael Jackson Opus when you receive it.
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