The following is an actual email between a Prince Opus customer and Lara Allen, of Kraken Opus. The issue is the customer is trying to get a refund for the not (read: never) printed Prince 21 Nights Opus. The price posted online is $2,100. I have obtained permission from this person to post this online, with personal information redacted, as you will see below. However, I do have the entire email. This is yet another customer who has written me re: the Prince Opus.
I have also confirmed with the customer that there has been no further contact, and definitely no refund, to this customer as promised below.
So, Karl Fowler... where are these people's money? How much of it did you use for other titles? Do I need to contact Prince or his attorneys to get them to remove the Prince Opus adverts from your website, and demand that these customers who paid you beginning in April 2009, get their Two-thousand-one-hundred dollars back? After all, Prince is a stickler for his images being used. Normally, he doesn't even like the fans to use them. I wonder what he'd think of you using them to continue to sell a book that is almost 2 years overdue.... and it appears, will never be made. Did you get authorization to put Prince's music on that special iPod as advertised or is it another blunder like MJ's intellectial property rights with the Opus Augmented Reality?
Well, at least this time they didn't promise the customer a free MJ Opus as an apology. (Of course, that customer never got that either!) Whoopsie.
Make everything right for these people Karl. That's the only thing that will make us all go away. The only.
Sent: Thursday, November 18, 2010 8:12 PM
To: 'Lara Allen'
Subject: RE: Prince Opus - Refund
I replied back to your email (11/9) with my banking information and wanted to follow up to make sure you had received that.
Do you have all the information you need to process the wire transfer?
From: Lara Allen [mailto:Lara@Krakengroup.com]
Sent: Tuesday, November 09, 2010 1:12 AM
Subject: Prince Opus - Refund
Thank you for your email.
I understand your most recent email was your third attempt of contacting someone.
Unfortunately I have only received the email dated 3 November 2010. I have been on leave and only got back yesterday.
I have spoken with my management this morning and have asked that your case be dealt with. I have been advised that our accounts department is next making refunds at the end of this month.
In the meantime please may I have the following details from you so that we can make the transfer into your bank?
NAME OF ACCOUNT
AMOUNT PAID Inc Currency.
Opus Media Group
Opus Media Group
29 Glategny Esplanade
St Peter Port
Tel: 01481 700223 Tel: 0207 213 9587
Fax: 01481 700887 Fax: 0207 213 9588