MJ Fans: if you haven't read this post yet, then come back to this one.
Enjoy! Much L.O.V.E.
Andy and Karl,
It's been some time, since I've heard from either of you. Come Monday, October 18th, I will have been watching and working on behalf of customers worldwide who purchased The Michael Jackson Opus for 10 months now. I am a customer, not an employee of Kraken Opus, meaning I get nothing for doing this except keeping my promise to fans back in December of last year. I would not read my MJ Opus until every single person had theirs and I wouldn't stop working on their behalf until the issues were resolved. Karl, when we first spoke this year, you jokingly offered me a VP position after this was resolved. I knew then (and now) it was a joke but what I didn't realize, is maybe these issues will NEVER end! This is bullshit! To say there's no plausible excuse for this would be the understatement of the century.
There are fans/customers who are still awaiting the delivery of their paid MJ Opus. Two customers (Ecuador and Puerto Rico) paid Kraken Opus in August 2009. Translation: There are fans who paid KO over a year ago who still don't have the product they paid for. There is absolutely no excuse for this whatsoever, and even if customs were a factor, over 10 months to get a product delivered? I could have, at the cost of Kraken Opus, hand delivered these to each of these customers MYSELF. As a matter of fact, I'll offer that as a viable option now. Otherwise, there should be no reason whatsoever that you can not arrange the delivery of a handful MJ Opus, no later than the end of this month. Fed Ex confirmations with tracking information should be sent within 9 business days of this email.
Also outstanding are your customers who received damaged Opuses, who have already been approved for replacement, one as far back as December 30th, and have yet to receive them. There are a few new customers who have contacted me. I will resend the last list sent you, with amends, by Wednesday. You should be able to begin shipment on these no later than 10 days from today. The rest are either entitled to a refund PLUS interest from the date of their order or their MJ Opus shipped within 10 days from Friday Octber 15th.
Customers in select countries were promised a limited edition Nate Giorgio print. You (Kraken Opus, et al) should send communications to each of those customers/countries telling them those prints will never be sent. We all know why. You made the bed, now you must lay in it.
The remaining issue is the Opus Reality (Opus Augmented Reality) which was included as a bundled item with all purchases of The Michael Jackson Opus. This item is outstanding for all 20,000+ customers *figure used based from 12/09 articles*.
Recently, it has come to my attention that you have settled with one MJ Opus customer regarding the Opus Reality. During your written conversation, you represented the cost of the price of the Opus Reality was $20. You have since made a donation in that amount to the charity Save Japan Dolphins (http://www.savejapandolphins.org/ ) on behalf of this same MJ Opus customer as evidenced by the confirmation email you provided. Essentially, this was to settle the issue of the non-existent MJ Opus Augmented Reality rather than this customer requesting a total refund of their MJ Opus, and Kraken Opus bearing return mailing costs of the 26.5 lb MJ Opus.
As has been suspected since April, correspondence recently from Lara Allen to yet another customer, confirms intellectial property rights as the reason MJ's likeness disappeared from the Opus Extras page. This was the page which housed the two trigger images (in MJ's likeness) for the Opus Reality as demonstrated via this video - http://www.youtube.com/watch?v=xROMHx3ao-c&feature=youtu.be Translation: MJ's Estate never approved Kraken Opus/KG/OMG to advertise or sell the Augmented Reality portion of the advertised 'bundle' or there would be no "intellectual property right infringements." Therefore, on August 12, 2009, Karl Fowler falsely advertised this on NBC's Today Show with the host, Al Roker, as well as all print ads and articles worldwide since that date (re: KO's News and Press Pages) .
In light of the recent charity donation, I, as a customer, am requesting the same resolution as the previous customer, the same amount of $20 be sent on my behalf (Cali MJ Fan) to the same charity (http://www.savejapandolphins.org/ ). I would also appreciate a confirmation receipt of the donation.
Since each customer is entitled to the same resolution, perhaps it would save time by making a $20 USD donation for each customer, in MJ's memory ($400,000). Of course, a confirmation receipt would be requested to confirm the donation to the same charity (http://www.savejapandolphins.org/ ) or one of the individuals chosing, should they write you separately.
Karl, before you reply back with your standard "Cali, stop trying to know the law" or "stop threatening" please know that a) I know the documentation customers worldwide have sent me for 10 months is enough for a class action lawsuit and b) nothing in this email is a threat. Knowing and demanding a company respond and act by providing a resolution to a 10 month complaint by each of your customers is not a threat. It's bad service by the company. And for that, these customers DO have the law on their side.
Thank you Andy.
cc: MJ Fans
It appears necessary to write this. All content contained within this blog is the sole property of Cali MJ Fan, unless otherwise Sourced as another's proprietary work. Copyright 2009-2011. All Rights Reserved. You are free to link, share and repost with content in full, as it appears, and must include a link back to this blog. Thank you for that courtesy. Much L.O.V.E., Cali