*OZ UPDATE BELOW
Current Time at OMG London
Current Time at OMG Los Angeles
*2/11 IF YOU STILL HAVEN'T GOTTEN YOUR OPUS, PLEASE EMAIL ME firstname.lastname@example.org
*1/28 NEW ZEALAND - Please check this post for email to customer from NZ and update! *added 01/28
*1/28 MEXICO-- First delivery has been reported! YAY! More deliveries are being reported, however NO tracking numbers were sent, according to fans in Mexico. Check your doorsteps! *added 01/28
*1/26 South America UPDATE: Delivery is expected NEXT week on/after Feb. 3rd *added 01/28
*1/20 SOUTH AMERICA DELAY: DELIVERIES now week of Jan 25th.
*1/18 - Andy has responded that he is working on the Russia and Ukraine deliveries right now. Also, his rollerball on his BB broke-- so that's why I didn't hear from him this weekend. *whew* Japan deliveries have started. More updates as available. *added 1/18
*1/17 - Added time clocks for CA and London. Australia deliveries have started. No other updates at the moment. Hoping to hear by 12 noon Jan 18th PST. (see clock above). *added 1/17
(2)*1/16- I apologize. My errands turned into an all-day'er and I am just walking in the door and am exhausted. I hope each of you who have written will forgive me if I wait to reply until tomorrow. I am exahusted. I PROMISE to write FIRST thing in the morning. Again, I am sorry I am so tired. Much L.O.V.E. and sweet dreams to you all! Cali
(1)1/16: I don't have any updates to pass along yet-- so everyone please be patient. I will be writing Andy today to see where we are.. ok? THANKS! Cali PS. I have some emails and responses to get to which I will be doing this afternoon. I promise. Have some errands to run this morning thru mid-afternoon.
Sorry everyone for the delay. Had meetings and could not get back to this any earlier.
UPDATE UPDATE UPDATE
If you copy/paste any portion of this message, please ALSO include the link to this page: http://calimjfan.blogspot.com/2009/12/repost-opusdelivery-status-by-country.html as updates will appear there by country.
This update is only for those who meet this PRE-ORDER criteria:
1. Ordered through Ticketmaster or Kraken Opus directly, AND
2. Ordered prior to December 7th, AND
3. Have not received information about their outstanding Pre-order by country.
This does NOT pertain to:
1. Orders via vendors such as Barnes & Noble, Amazon.com, MichaelJackson.com AND/OR
2. Orders placed after December 7th, 2009.
For customers who ordered after December 7th, I would ask that you remain patient and please understand OMG is trying to fulfill orders originating almost 5 months ago with a pre-Christmas delivery promise. I know that is not a pleasant pill to swallow, but given the orders, I do hope you can remain patient.
This is per my phone conversation with Andy this morning, January 14th.
I have asked to act as a go-between for country updates for PRE-orders deliveries and will post this and future updates on my blog, MJ.com and Max-Jas as I am updated. Also, remember, I am a customer and am in no way affiliated with Kraken Opus, TM or any other company involved with this. So this call was at my expense and on your behalf.
At my request, and because of your complaints of not getting returned emails, Andy has agreed to provide some information this way. In the conversation, I expressed the delivery concerns from your point of view, and now I am asking each of you to hold off on the emails for delivery issues addressed specifically below. HE IS REALLY TRYING !!! He spent a great deal of time on the phone with me this morning discussing the deliveries and was VERY nice. He is still working behind-the-scenes on the delivery issues and that will not change because of this.
You have been upset about no replies on delivery, well, here's a quick solution for you. So I am asking for us to be fair to Andy now that we have this line open and I (not Andy) am PERSONALLY asking that you hold off on emails about delivery until the dates listed below. Everyone, deal?
For those, like Mido, Autumn Rain and MJTKOP-Nytram, who are in a country where PRE-orders have been delivered (like US, Netherlands, Canada) but have not received yours (and meet PRE-ORDER criteria above) please send me your email address so I can pass that to Andy and he will contact you directly about your orders. My email is email@example.com
Please keep in mind, these updates are NOT related to the other concerns we have addressed (gloves, price, weight, centerfold, etc). We will address those after the delivery issues slow (and I'm not sure who that is going to be with). OK?
So here goes....
Countries where Andy is awaiting tracking information within 48 hours, and delivery is expected by or before next Friday, Jan 22nd. He will update me when tracking is received. He also has the emails set up and ready to send the minute that information is given to him.
*Australia deliveries are begining to be reported by customers as of Jan 17th 7:11 pm PT YAY!
*Japan deliveries are beginning to be reported by customers as of Jan 18th 08:26am PT. YAY!
*Mexico first delivery has been reported as of Jan 28th @2:00pm PT YAY! No tracking numbers were sent, so check your doorsteps!
New Zealand *1/28 UPDATE: Deliveries now on/after Feb. 3rd. Please see this post for details
South America *1/28 UPDATE: DELIVERIES now on/after Feb 3rd.
United Arab Emirates
Russia and Ukraine Update:
Andy is working on correcting the waybills with Customs, which as you already know may or may not solve the problem you are facing with the fees. He is ALSO working on other ways, which he should know something within 48 hours. Once the final solution comes, he will email me. I have explained there are now two categories of customers: One who has not yet paid the customs fees (like Justice Rainger) and one who has paid the custom fees (like @Russia & I think Fiona). Once there is a solution reached, we will get information posted so everyone knows how to address any issues. So, in short, Russia and Ukraine, PLEASE HANG ON... Don't worry about the storage fees. Something will happen soon and I'll get you the answers as soon as Andy knows them. OK?
Countries where deliveries are outstanding on my blog but have been delivered to all customers from the PRE-orders.
And yes, by the way, I did tell him I was "Cali MJ Fan" and told him about my blog. LOL
Much L.O.V.E. to you all.. hang in there. We are in the home-stretch! YAY!