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It appears necessary to write this. All content contained within this blog is the sole property of Cali MJ Fan, unless otherwise Sourced as another's proprietary work. Copyright 2009-2011. All Rights Reserved. You are free to link, share and repost with content in full, as it appears, and must include a link back to this blog. Thank you for that courtesy. Much L.O.V.E., Cali

Monday, January 11, 2010

REPOST: OPUS:Delivery status by Country *Last Updated 3/14

Current Time at OMG London


Current Time at OMG Los Angeles

* Please stay updated on the main page of this blog for Opus related deliveries.  *March 14th
*2/25  FIRST DELIVERY TO CHILE WAS JUST REPORTED!  Oh yay! Sent via company Decapack not Fed Ex
*2/23  PLEASE SEE FIRST TWO BLOGS POSTS HERE
*2/15 2 Australians Opi have been delivered
*2/12 VENEZUELA reporting deliveries as of 1107am PST
*2/11  UPDATE:  If you still have not gotten your Opus, PLEASE email me at cali_mj_fan@yahoo.com 
*1/29 UPDATE UPDATE UPDATE.  Please check your countries below.  Any updates for this date will be specific quotes from an email from Andy/OMG to another MJ fan/customer asking for updates.  YAY!  PROGRESS!!!
*1/28 NEW ZEALAND  Check for latest from Andy under NZ.  *added 01/28
*1/28 MEXICO .. FIRST DELIVERY HAS BEEN REPORTED! Check in please if you've gotten yours! No tracking numbers are being sent, from fan reports in Mexico.  Check your doorsteps! *added 01/28
*1/28 - Copy of reply to customer from OMG (see BRAZIL) *added 01/28
*1/26 SOUTH AMERICA DELIVERIES NOW EXPECTED NEXT WEEK.  Appears date might start Wednesday February 3rd.  This through 2 independent sources. Also waiting for update on other countries.  Should have something later this afternoon.  Check back-- and make sure you take the 2 polls ========>>>>>>
*1/24  Deliveries for South America are expected (last updated) some time this coming week.  No other updates at this time.  *Changes- Comments for countries that have been delivered are now in smaller font.  This post is long!
*1/20 SOUTH AMERICA DELAY: DELIVERIES now NEXT week starting Jan 25th.   NO STATUS UPDATE YET FROM OPUS ON UKRAINE OR RUSSIA. STILL FOLLOWING UP! Much L.O.V.E. Cranky Cali
*1/18 - Andy has responded that he is working on the Russia and Ukraine deliveries right now.  Also, his rollerball on his BB broke-- so that's why I didn't hear from him this weekend.  *whew*  Japan deliveries have started.More updates as available.  *added 1/18

*1/17 - Added time clocks for CA and London.  Australia deliveries have started.  No other updates at the moment.  Hoping to hear by 12 noon Jan 18th PST.  (see clock above).  *added 1/1716- I apologize. My errands turned into an all-day'er and I am just walking in the door and am exhausted. I hope each of you who have written will forgive me if I wait to reply until tomorrow. I am exahusted. I PROMISE to write FIRST thing in the morning. Again, I am sorry I am so tired. Much L.O.V.E. and sweet dreams to you all! Cali
(1)*1/16:  I don't have any updates to pass along yet-- so everyone please be patient.  I will be writing Andy today to see where we are.. ok?  If you haven't read the thread about my call to him, please read the link in message below dated (1/14)  THANKS!  Cali  PS.  I have some emails and responses to get to which I will be doing this afternoon.  I promise.  Have some errands to run this morning thru mid-afternoon.
01/14 -Please see this thread for full details of my conversation with Andy @ OMG.  I have updated each country here with status 1/14 and in yellow.  Just KEEP THE FAITH and SMILE.  They ARE coming!  Much L.OV.E.,  Cali
*01/13 Updates completed *added 01/13
*01/12 Updates completed *added 01/12
*01/11 Updates completed *added 01/11 - Delivery outstanding or Updates needed if comment is in yellow  Bumping this post to front page.  Original post date 12/28/09 @ 10:02am PT, which is a duplicate of original post started on 12/24/09 at 09:48 am PT. 
*01/10 Updates completed *added 01/10
*01/09 Updates completed *added 01/09
*01/08 Updates completed *added 01/08
*01/07 Updates completed *added 01/07
*01/06 Updates completed *added 01/06
*Special Note:  From PM 1/5 to PM 1/6 had internet connectivity problems.  NO posts were made after @6pm till @6pm.
*01/05 Updates completed *added 01/05
*01/04 Updates completed.  TRACKING NUMBERS starting for some
*01/03 Updates completed *added 01/03
*01/02/10 Updates completed 01/02/10 *added 01/02/10*No updates were done after 12/31 comment next line until 01/02/10 *added 01/02/10*12/31 updates beginning. Not completed as of 08:55am *added 12/31
*12/30 update complete for 12/30 *added 12/30
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Today (12/28), according to the correspondence below from OPUS, deliveries should commence. PLEASE update this post with any deliveries or updates --including what COUNTRY you are from. Thank you so much! Cali````````````````````````````````````````````````````````

(12/24) This is just a start-- and will be updated as comments are found by fans according to country. Maybe this will help some of you who may not have gotten any updates. If you get any communication about the delivery date of your Opus outside the US, please comment below, post links from others or email me at cali_mj_fan@yahoo.com .

Thank you VOLOS for reminding us of this:
Thu, 12/24/2009 - 00:31 — VOLOS
"THERE'S NOTHING THAT CAN'T BE DONE IF WE RAISE OUR VOICE AS ONE." MJ

Countries will be listed alphabetically as they are added:
Africa
Kenya Sat, 12/19/2009 - 11:52 — carolelovesmj4ever
I just received my Opus and it is absolutely gorgeous

Argentina
Tue, December 29, 2009 3:24:21 PM
(private message/2nd hand) Tue, December 29, 2009 3:24:21 PM
From one fan in Argentina to another in Chile, South America is expected to be delivered after January 4th, per Argentian customer phone conversation with Opus. *added 12/30 (approval granted)

(2nd customer/private message) January 7, 2010 6:12:42 AM
I phoned Opus yesterday, and they told me that there is an Opusses shipment in Port of Los Angeles,and they also told that we will receive the tracking information next monday, and that we should have our books with us by the end of next week! *added 01/07 (approval given)
1/11: DELIVERIES EXPECTED BY JAN 15TH 
UPDATE:
(2nd customer/private message) January 11, 2010 09:06am PT
Customer called OMG, is experiencing computer problems.  Tracking information will be sent tomorrow.    *added 01/11  ((Cali paraphrased)
1/14:  Tracking #'s expected within 48 hours.  DELIVERY EXPECTED ON/BEFORE JAN. 22ND Please go here for full details

*1/20 ARGENTINA DELAY: DELIVERIES now week of Jan 25th.
*1/26 SOUTH AMERICA DELIVERIES NOW EXPECTED NEXT WEEK. Appears date might start Wednesday February 3rd. This through 2 independent sources.
*1/29 South America – All set to go out yesterday. However I have just been informed that Brazil, Chile and Argentina customs now require the individual tax ID number for each customer which is ridiculous. The cost of delivery to these countries is already more than the customers have paid for their Opus, but that’s my problem. I am however now going to have to send an email to all South American customers asking for their tax ID numbers. I have already jumped through so many paperwork hoops on this and it’s still a problem. I am aiming to gather these ID numbers and ship these next Thursday
*2/12 Email sent 2/11 from Andy.  Another 7 days for delivery.
*2/23  PLEASE SEE FIRST TWO BLOGS POSTS HERE

Australia
Australia and New Zealand will most likely not receive theirs until January 4th because of the timing of ships leaving China.
1/4/10: Delivery expected beginning Jan 8th.  YAY! 
UPDATE: January 7, 2010 5:24 PM
Angvia said... I am from Sydney Australia. It's the 8th of January and I still haven't received a tracking email from Fedex. Is anyone else in the same predicament as me in Australia? Please let me know. *added 01/08
UPDATE: January 7, 2010 10:24 PM
micama said... Hi I live in Queensland and its the 8th and still nothing, no emails no nothing Has anyone in Australia received the book yet ? Please post *added 01/08
UPDATE:
(comment) January 9, 2010 5:34 AM
HI, Re Australian Opus deliveries I emailed Andy and here is his reply:
"The Australian copies have finally arrived and are clearing customs. I am very much hoping that all deliveries will be made next week. I really do understand your frustration and am very sorry for the delays that have occured. As soon as I have your tracking number I will send it to you" *added 01/09
1/11:  DELIVERIES EXPECTED BY JAN 15TH
1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND.Please go here for full details
1/17 HEY AUSTRALIA!! You're up!  Fans are starting to report they are getting their Opus' delivered.  They haven't gotten Fed Ex trackings so start checking your doorsteps!!!  YAY!  Please keep us posted!
*2/12 Three known customers still waiting
*2/15 Two customers have received Opus.  (One not of the three mentioned 2/12-so that raises known customers to four).

Austria
12/30 09:12am Post 1387
I´ve got my Opus today!!!! *added 12/30
12/30 Delivered.  YAY!

Belgium
Wed, 12/23/2009 - 13:21 — Gunther112
I've received a tracking number by FedEx 2 weeks ago, I check their site every day and the parcel/book has not been picked up yet !! 2 weeks ! So delivered before Xmas, no way. In the original Ticketmaster e-mail, it was even promised before Dec 18.
Wed, 12/23/2009 - 01:47 — Gunther112
Still waiting....I'ce ordered mine Aug 26...way before Dec 1st.
Thu, 12/31/2009 - 08:12 — Gunther112
Received an update (Belgium) : Date of shipping : Dec 30th Date of delivery : Jan 11th 2010 We'll see.... *added 12/31
Mon, 01/04/2010 - 02:18 — Gunther112
News from Fedex : the book is in transit : at the moment in Paris, France....300 km/187 mls from here... *added 01/04
Mon, 01/04/2010 - 22:53 — Gunther112
Update : The book has arrived in Belgium : Now at the Fedex central depot at Zaventem....100 km to go *added 01/05
Mon, 01/04/2010 - 22:57 — Gunther112
Tracking history : Dec 30 : Stansted UK Jan 2 : Paris FR Jan 4 : Kelsterbach Germany Jan 4 : Zaventem BE Why from Paris to Germany ??? That's quite a huge detour !! *added 01/05
Tue, 01/05/2010 - 04:21 — Gunther112
New update : The book was delivered to me at 10.00 am ...but did not have the time to open it.... Finally. The only thing I can say is : it's huuuge and heavy... : ) *added 01/05
1/5/10:  OPUS RECEIVED! YAY!

Brazil
Tue, 12/29/2009 - 04:57 — Carol
I live in Brazil and ordered my Opus on October 22th. The only thing I´m doing now is waiting....waiting....and nothing happens. No e-mails from DHL or FEDEX....simply nothing... no news. The expectation is getting bigger as the anguish too... I´ve emailed everybody Andy, Customer Care, Ticketmaster.... no replies. *added 12/29
(2nd customer) January 10, 2010 3:13 PM
Hello! I'm from Brazil and I bought my opus on october 9 and still didn't received any emails, nothing! I already sent a lot of emails to Opus, but no one asnwers me. Do you know when they will be delivering in Brazil? I'm starting to worried with this lack of information. Thank you. *added 01/11
(3rd customer) January 11, 2010 4:17 PM
I'm from Brazil! I ordered my Opus on September 30th. Unfortunately, until now, I have nothing.  The last email that I sent to Opus was almost a month ago. No answers!! This is a disrespect. They took our money in purchase act.So they must to us,at least,a satisfaction for the delay.  *added 01/11
Update:  January 12, 2010 10:50 AM
I sent three emails to Andy and he finally gave me a feedback. This is the answer:
"I am very sorry about the delay and lack of response. I apologise.
I have been working on a delivery solution rto Brazill that allows us to ship in a commercially acceptable way and satisfies customs. This has been a difficult exercise but I will be shipping to you early next week and will provide you with tracking information as soon as I have it.
Kind regards
Andrew Clay
Sent from Kraken Opus" *added 01/12  *Clarification -date of this message is also date of email from Andy, after Jan 18th 
1/12:  DELIVERY EXPECTED TO START SOMETIME AFTER JAN 18TH
(private message) 01/13/2010 - 12:26 PM PT
Well , for the third time, I have sent an e-mail to Andy ,and finally he replied. Here it is:
I am sorry for the delays and lack of contact. I have had many commercial problems organizing delivery to Brazil. It looks like my delivery costs will be more than you paid for the Opus because of customs charges. That hoiwever is my problem not yours. We will be looking to ship your Opus and all other orders to Brazil in the next 7 days. I am truly sorry for the delay
Regards
Andy
Sent from Kraken Opus *added 01/13
1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND.Please go here for full details

*1/20 BRAZIL DELAY: DELIVERIES now week of Jan 25th.
*1/26 SOUTH AMERICA DELIVERIES NOW EXPECTED NEXT WEEK. Appears date might start Wednesday February 3rd. This through 2 independent sources.
*1/28  Update from fan (private msg w/approval)
Dear *redacted*
I am very sorry for the delay. I have been working with Fedex to ensure that your Opus does not get held up in customs. We have a solution and your Opus is being despatched in the next 48 hours to arrive next Wednesday or Thursday.   Once I have your tracking information I will contact you to discuss how I can make up to you for the delay in delivering your Opus.
Kind regards  Andrew
*1/29 South America – All set to go out yesterday. However I have just been informed that Brazil, Chile and Argentina customs now require the individual tax ID number for each customer which is ridiculous. The cost of delivery to these countries is already more than the customers have paid for their Opus, but that’s my problem. I am however now going to have to send an email to all South American customers asking for their tax ID numbers. I have already jumped through so many paperwork hoops on this and it’s still a problem. I am aiming to gather these ID numbers and ship these next Thursday
*2/12 Email sent from Andy 2/11 another 7 days for delivery
*2/23  PLEASE SEE FIRST TWO BLOGS POSTS HERE

BulgariaThu, 12/17/2009 - 11:54 — Bulgaria
I can't wait mine.I pre-orderet at October.It will great.I love you Michael!!!
DELIVERED.  YAY!

Canada
Edmonton December 23, 2009 6:40 AM edmonton cda said...
I have been promised that my book would be here before christmas.I paid $302.30 and I ordered Nov.4 2009. They have only given me a purchase#. No one returns calls or emails. I have been patient, now I am completely infuriated.
Ontario Wed, 12/23/2009 - 09:43 — llavergne
It came! It came! Today at 10:30 a.m.
missing item  January 9, 2010 - 15:27 nellymj:
here here and i'd like to add i didn't recieve any gloves with my opus *added 01/09
(4th customer/Simone Hunter) January 10, 2010 6:58 PM
I live in canada and i still have not received my Opus. I have tried calling them, I have tried emailing them, and i have yet to get a response. *added 01/11
1/14:  SIMONE.. please email me.  Please go here for full details
cali_mj_fan@yahoo.com

Chile
Mon, 12/28/2009 - 20:08 — byfepo
OCT.10 2009 I BUY opus....TODAY I HAVE JUST USS200 LESS IN MY BANK ACCOUN. IM FROM CHILE, AND I DONT HAVE ANY NOTICE ABOUT IT....CAN YOU HELP ME? *added 12/29(private message) Tue, December 29, 2009 3:24:21 PM) *Another Customer/Fan*
I bought my Official MJ Opus on August 29th via ticketmaster, and it was charged immediately. I've read that some people who bought their opus later than that have received their Opus. I've been calling to Opus, I've sent mails to ticketmaster (they answered me) and Opus. But no one give any solution or information.This afternoon I received a mail from a girl in Argentina and she told me that she talked with someone in Opus. The only information she could get was that Opus to South America will be delivered after January 4th. I think is not necessary to tell you how dissapointing is this whole thing, because I bought my book to have received by Christmas, but it didn't arrive. And the worst part is that no one takes responsability about all this mess, and if they say something they forget that some Opus should be delivered to East europe, Asia, Africa and Latin America. I just want my book as soon as possible, some explanation for the delay and some kind of compesation like the Opus group offered to the customers of Europe. *added 12/30 (approval granted)
UPDATE: (private message) January 6, 2010 11:03:21 AM
Today I call to Opus, but they didn't have any information about, so hari (the guy which I talked to) told me he called me later with the information. He just sent me an email with my order and it said: "Your MJ Opus will be with you we are expecting before the end of next week – you will receive a tracking number later this week or early next week from FedEx." ...But, I didn't ask him about the delay or any kind of compensation. I will do it later. *added 01/06 (approval given)
1/11: DELIVERIES EXPECTED BY JAN 15TH
1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND. Please go here for full details
*1/20 CHILE DELAY: DELIVERIES now week of Jan 25th.
*1/26 SOUTH AMERICA DELIVERIES NOW EXPECTED NEXT WEEK. Appears date might start Wednesday February 3rd. This through 2 independent sources.
*1/29 South America – All set to go out yesterday. However I have just been informed that Brazil, Chile and Argentina customs now require the individual tax ID number for each customer which is ridiculous. The cost of delivery to these countries is already more than the customers have paid for their Opus, but that’s my problem. I am however now going to have to send an email to all South American customers asking for their tax ID numbers. I have already jumped through so many paperwork hoops on this and it’s still a problem. I am aiming to gather these ID numbers and ship these next Thursday
*2/12 Email sent from Andy-- another 7 days before delivery.
*2/23  PLEASE SEE FIRST TWO BLOGS POSTS HERE
*2/25 First Chilean delivery JUST reported today.  Sent via Decapack company, not Fed Ex.  Anyone else get theirs?  Please comment below. 

China
damage Hong Kong: Wed, 12/23/2009 - 14:07 — wlmj
I received the Michael Jackson Opus and so disappointed to find that some pages were damaged. There are scratch marks and dirty on at least 5 pages. I emailed kraken opus 3rd times but no reply.
damage   Wed, 12/30/2009 - 07:02 — ctotw
Finally recieved my Opus, after almost 4 months of waiting! But really disappointed to see my book cover (the black cover) damaged! I've emailed OPUS *added 12/30

*2/12 One known customer still waiting


Czech Republic
missing item(s) (private message) January 6, 2010 8:27:48 AM
I have learnt that our friends in Czechia have received the Opus 01/06/2010 ... No gloves were present. *added 01/06
1/6/10:  OPUS RECEIVED! YAY! (no gloves, BOO!)

Denmark
Tue, 12/29/2009 - 16:16 — themjj
None of us fans from Denmark have recived our opus's... I know that most of us ordered it in the begining of the pre-order offer around august-september... I got an e-mail from fed-ex on december 17th saying that my shipment was scheduled to be sent on 12/17/2009, and got a tracking number, but using the tracking number it shows that it has yet to be picked up, so unless they are slow at updating, my opus isn't even underway...
I am personally a little anoyed that we did not recive any email from OMG telling us that the shipment was delayed and telling us when to ecpect it. My mother bought 2 opuses as christmas presents for me and my sister and was really upset when she didn't get them on time, and never heard from OMG. She thought that we had once again been victims of MJ hoax artists (this has happened on 2 orcations earlier this year)... Because I have more faith in OMG I calmed her down, and found the statement from OMG online! But I still think it would have been a better move on their part to send e-mails to the afficted countrys.  Now I just hope we get them soon! *added 12/29
UPDATE: Wed, 12/30/2009 - 08:00 — themjj
Denmark update! Today I finally saw progress on the fedex website... It went from "started" (which it had been saying since the 17th) to "underway", but the part that got me mad is, that it isn't scheduled for delivery until the 11th of january! How does that make sense... At first we where promised delivery before christmas, around the 17th of december, then the shipping was 4 days late due to weather conditions, then another 4 days late due to customs checks... that equals around 8 days late... we where then promised that it would be delivered around the 28th of december... Then today the 30th we finally get the update that it won't come until the 11th of january... that is a 26 day delay, without any explanation, nothing! 8 days are accounted for, but what about the last 18! Bad service!!! *added 12/30
Update: Sat, 01/02/2010 - 15:15 — themjj
Denmark update: Ohh now I get why it takes fedex an extra 13 days to get my opus to me, they decided that it would be in my opus's best interest, to take a trip around Europe before taking it to Copenhagen... Apparently it would be TOO easy to take it directly to Denmark on one of the many planes daily departing from Stansted til Copenhagen... a little trip to Paris first makes much more sense o_O *added 01/02/10
Tue, 01/05/2010 - 07:11 — themjj
It's finally here! *added 01/05/10
1/5/10:  OPUS RECEIVED! YAY!


Estonia Wed, 12/23/2009 - 08:45 — Liis22
I live in Estonia and ordered my Opus 12th september but I haven't recieved it and I'm really disappointed. I know I live far away from US and China and so on, but then they shouldn't have to promise to deliver it by Christmas. I wrote to Ticketmaster, Kraken Opus customer care and that Andy guy. Ticketmaster said that I will have my opus well before christmas (yeah right!) and Kraken Opus haven't replied. I'm so so so sad, because now my Christmas is a litlle bit ruined..
UPDATE (and a little humor) Tue, 12/29/2009 - 13:12 — Liis22
Hello Cali and everyone here! Estonia is reporting - still no answer from Andy, no tracking number, no OPUS (I ordered it on 12th September). I'm getting really frustrated but it's great to see I'm not alone in this. Thank you, Cali, for the enormous effort you have put in to helping us, I really appreciate it.
(*note from Cali- I left this HUMOR in this post because it still is making me laugh!)
I remembered the movie "Cast Away" where Tom Hanks played a FedEx manager who was delivering packages on Christmas eve (sounds familiar?) when he's plane crashed to a remote island. Tom had to make supplies from the packages in order to survive. I'm starting to think that's what happened to my Opus - Tom Hanks burned it (or worse - used it as toilet paper - sorry for that)
OK, to be honest, I really believe we get our books soon, I haven't given up hope and nobody should. *added 12/29
Mon, 01/04/2010 - 03:33 — Liis22
My Opus is on the way here, I can't even begin to describe how happy I am!
Anticipated ship date Jan 4, 2010 Estimated delivery Jan 7, 2010 by 6:00 PM *added 01/014
1/4/10:  Fed Ex Tracking received and delivery expected 1/7/10.  YAY!
1/6/10:  OPUS RECEIVED! YAY!

Europe
12/23/0*:  The UK had additional problems. The boat was four days late arriving from China due to the weather and once again Customs held up one container for four days and one for nine days. Now we are faced with terrible weather conditions in UK with the airport FedEx uses closed for two days. This will make the rest of Europe a little late. We expect Europe to receive their OPUS' by the 28th of December. This date is predicated upon current conditions and is not a guarantee but rather our goal.

NOTE FROM CALI: If you live in Europe, you likely know what countries make up "Europe". For those who are like me, and know some but not all, Wikipedia has an article of European Countries by population. It is the closest thing I can find that lists all the countries - and hopefully this is the same as is being referred to.

1/4/10:  Looks like Europe is starting to get tracking numbers.  Some deliveries *appear* to be on/after Jan 8th - look up country specifically if we've heard anything , it'll be posted there.

Finland
Wed, 12/30/2009 - 02:09 — Liis22
Well, someone from Finland got his/hers Opus yesterday. Finland is only 49 miles from Estonia.. *added 12/30
12/29 Delivered.  YAY!

 
France
See email from Opus on the post here
1/11:  Assumed delivered.
1/24 - Delivered (date unknown)  YAY!
*2/12 One known customer still waiting.

republic of Georgia
Fri, 12/25/2009 - 11:15 — ana19928
Hello I'm from republic of Georgia.When I saw the comment of Russian fans, I also decided to write about me, as Georgia is beneath Russia(on the border of Europe and Asia) and I have the same problem.I haven't receievd my opus yet and i'm very dissapointed:( I have send letter to krakenopus( I've ordered my book by opus, not a ticketsmaster) but there was no answer from them. What can I do, or how can I complain about that? I want my opus!!! Please help:(
*update from ana19928 Tue, 12/29/2009 - 03:03 — ana19928
THE MOST IMPORTANT WHAT HAPPENED YESTERDAY IS THAT OPUS TOOK THE MONEY FROM THE CARD.I HOPE I'LL GET MY BOOK SOON.SO HAPPY! *added 12/29
*UPDATE: This customer ordered December 3. *added 12/30
1/11:  UPDATE Pending
1/20 OPUS--- WHAT IS THE STATUS?
1/24 Update per customer -- delivery expected this week.
*2/12  ana - where are you sweetie?  Have you gotten your Opus yet?
Germany
Fri, 12/18/2009 - 00:51 — gabun
I have already bought it and my shipment confirmation received me for 2 days ago.
(private message): gabun 12/25/2009 - 01:18am
No, me and all the other German customers, we haven't our Opus yet. We have received an email from the customer care before Christmas (attached was 12/11 and second email- see update 12/25)
UPDATE 12/25: See email sent to a German fan (sent to fan 12/18)
UPDATE: (private message) 01/01/2010 - 08:32
I have received the information over the tracking numbers of FedEx the OPUS to Germany was shipped at 30th December und we can obtain our Opus at 11th January. *added 01/03/10
1/5/10:  OPUS RECEIVED! YAY!
*2/12 One known customer still waiting.
Greece
Tue, 12/22/2009 - 07:34 — VOLOS
I am from Greece and nothing yet.
Fri, 12/25/2009 - 03:50 — VOLOS
Well i've emailed 3 times ticketmaster which is responsible for Europe but it was always a failure. I don't know why. I've emailed also Andy twice but i had no response. All i have to do now is to wait as we all European fans do.The bad thing is to wait forever.That's what i'm afraid of.
UPDATE Tue, 12/29/2009 - 08:20 am PT — VOLOS
I AM FROM GREECE AND I HAVE ORDERED MY OPUS A DAY BEFORE 9/12. I HAVEN'T RECEIVE IT YET. *added 12/29
(2nd customer)Sun, 01/03/2010 - 01:02 — mev
Regarding this whole outstanding replies from this Andy person count me in too... I'm from Greece and still waiting for the opus, for my tracking info and for a reply to my email by Andy ( i emailed him twice and NOTHING ).... I ordered the Opus at September 11 via Ticketmaster..Let's hope the new year will bring us our books among other things.... *added 01/03/10
Mon, 01/04/2010 - 02:18 — mev
I just got an email with my tracking infromation!!! ... Mine should be in Greece by next Monday!!! *added 01/04
(3rd customer/fan) Tue, 01/05/2010 - 01:18 — maria ilia
I can't wait until Friday..... It's the day that I will have it! *added 01/05  *note Fri is Jan 8th
1/4/10:  Fed Ex Tracking received with expected delivery Jan. 11th.  YAY! 
1/6/10:  2 OPUS' RECEIVED! YAY!


Hungary
January 11, 2010 11:43 AM Agnes
I've got the book, 2 days ago. (I'm hungarian.) It's total disappointment. 80% never-seen-before photos? ROTFL!  *added 01/11
1/11:  Delivery appears to have been 01/09 (or 01/08) YAY!

 India
December 28, 2009 8:38 AM TheFinalMiracle said...
I also haven't got my MJ OPUS despite pre-ordering it. None of the customer service will respond. I think all of us have to get together and do something about this. *added 12/28
UPDATE 01-05-2010, 07:19 PM Post #565
They told me yesterday that Sri Lanka/India customers would receive the opus copies between 18th Jan - 31st Jan. The books have not been shipped to these parts yet. He also said the tracking number will be mailed by Fedex, not the Kraken Group, and that if I don't receive a tracking number from fedex to call them. *added 01/08
UPDATE: January 8, 2010 6:55 AM
TheFinalMiracle said... I had called the OPUS office. They said that I should recieve the FedEx link by 15th of this month and the OPUS by 30th of JAN. They said that they have sorted the deliveries by countries. They also promptly asked me to call them back in case I dont recieve the FedEx link by 15th Jan. *added 01/08
1/8:  DELIVERIES EXPECTED BY JAN 30TH
1/14 Please go here for full details
*1/29 Despatched this weekend
*2/12 Update:  One known customer still waiting.  ?? if deliveries have been received by others.

Ireland
Tue, 12/22/2009 - 09:51 — michelle2g
HI, I WAS JUST WONDERING DOES ANYONE HAVE A PHONE NUMBER TO RING THE OPUS COMPANY, AS I ORDERED MY BOYFRIEND THIS VERY SPECIAL BOOK BACK IN SEPTEMBER AND I REALLY WANTED TO GIVE IT AS A CHRISTMAS PRESENT, HOWEVER I HAVE NOT RECEIVED MY TRACKING NUMBER YET AND I HAVE SENT LOTS OF EMAILS TO customercare@michaeljacksonopus.com AND HAVE HAD NO REPLY'S WHAT SO EVER IT IS VERY ANNOYING NOT TO RECEIVE ANY INFORMATION FROM THE COMPANY OR ANY REPLY'S . I HAVE RANG TICKETMASTER BUT THEY DON'T KNOW ANYTHING PLEASE HELP !!!!!!!!!!!!!!!!! : ( (*added 12/26 awaiting update if received)
2nd customer Sun, 01/03/2010 - 13:15 — JohnKenna
(republic of Ireland) I fully agree!! This is being handled very poorly on behalf of the opus group. I am in the Republic of Ireland, I ordered my opus on November 27th, it was to be a Christmas gift from my girlfriend which I was assured of getting in time for Christmas. The last I heard from the opus group was on the 22nd of December, I sent two emails since then and no response to either of them. Its wrong how there threating their customers, its alot of money to hand out, they are full of false promises and lacking deeply in their customer relations. Once I receive my book I will never be a customer of theirs again and I will happily be spreading the word about this poorly run company. Totally uncalled for, Michael would be very unhappy with the service their providing in his name! I agree fully with cali, this is exactly why Michael got so involved in everything right down to the design of tickets, because he knew thats the only way it would be done with his trademark perfection of everything! *added 01/03/10
1/14:  Delivered.  YAY!    John and/or Michelle - Please email me:  cali_mj_fan@yahoo.com Please go here for full details
*2/12 One known customer still waiting
 Italy
Thu, 12/24/2009 - 01:18 — Stef4ni4L
I have not received the book, there is written by 01/05/10 , I'm sorry because I had booked Sep 1 ... but no matter...
Thu, 12/31/2009 - 07:20 — Stef4ni4L
Boys is crazy ... I am following my package (opus book) for days, and today I was suspicious and I made a series of calls in various cities .. . I finally found the package here in my city with my name wrong (a mix with my name and address) and without number address... they told me that on Monday there'll finally ... (from September) ... Happy New Year to all, I L.O.V.E. You *added 12/31
Mon, 01/04/2010 - 06:19 — Stef4ni4L
I just received the book MJ Opus, incredible how beautiful it is (and what is big). I am vey happy....finally *added 1/4/10
1/4/10:  OPUS RECEIVED!  YAY!

Japan
See copy of letter sent by OMG to customers *added 01/07


1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND. Please go here for full details
*1/18 Customers from Japan have emailed me and reported deliveries have started.  YAY!  08:26am PT

 Mexico
(from private message)
12/21 I ordered mine back in August, and I have not received anything yet.
12/25 No news so far.
(update from private message)12/28/2009 - 23:31 Although the billing address I gave during the purchase is in Mexico, my mailing address is in Texas and I have not received my Opus yet. I pre-ordered back in August 29th, and my credit card was charged the same day. I will keep in touch. *added 12/29 & posted under US also
(comment: 2nd customer/fan) January 4, 2010 11:14 PM
I am from Mexico, City. I pre ordered my MJ OPUS in September 25. And I don´t received anything yet. *added 01/05
Tue, 01/05/2010 - 01:13 — Dancingirl
I have not received anything yet. I am sending a new email to Andy (with the old one attached). I hope it works this time. *added 01/05
(comment: 2nd customer/fan)  January 10, 2010 8:39 PM
I haven´t receive my Opus and any comunication by Kraken Group.  *added 01/11

1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND. Please go here for full details
1/20-- based on the delay of South America's delivery, Cali assuming delivery wek of 1/25-- but if you have update, please post/email me.  TY .
*1/28 MEXICO .. FIRST DELIVERY HAS BEEN REPORTED! Check in please if you've gotten yours! No tracking numbers have been sent, according to fan reports in Mexico.  Check your doorsteps! *added 01/28

Netherlands
See email from Opus on the post here
01/06:  Delivered!  YAY!   MJTKOP-NYTRAM please email me at cali_mj_fan@yahoo.com   Please go here for full details 

New Zealand
12/23/09 Australia and New Zealand will most likely not receive theirs until January 4th because of the timing of ships leaving China.
UPDATE: 12/30 08:01am Post 1381
I received an email from Opus last week and they said I would get my opus THIS WEEK. And now, just a few minutes ago, I checked the status from my Opus on the FedEx site. ... It says that my Opus should be here 11th of January in stead of THIS WEEK! This is a disgrace! I ordered my Opus in August!!! First they promise us it would be here before Christmas, but a few countries (including mine) wouldn't get their Opus before Christmas due to weather conditions. B.S!! And then they promise us we would receive it this week, and they break their promise AGAIN! *added 12/30
1/11:  DELIVERY EXPECTED THIS WEEK
1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND. Please go here for full details
1/20: KIWIs - Sorry, NO WORD YET.  *growls*
UPDATE:  EMAIL FROM ANDY TO CUSTOMER in NZ
"Iam actually preparing an email to send to our New Zealand customers which will be sent tomorrow. New Zealand orders should have been delivered at a similar time to our Australian orders, however I have been informed this week that the shipment of Opuses has been damaged in transit. Without being able to examine the shipment myself I have not been able to commit to delivering any potentially damaged Opuses so I have now arranged an air freight shipment which will arrive in Auckland in the next 3-4 days and be despatched at the start of next week.
*2/12 Some known to have been delivered.  Has everyone receievd theirs?  Kiwis please check in either comment below or email Cali.

Phillipines
(via email) Sun, December 27, 2009 8:02:22 PM
I am truly sorry about this and other delays to the delivery of your Opus, but you will receive it next week and as soon as I have tracking information I will email it to you.

Kind regards
Andrew  *added 01/28

Hey there. I ordered mine last November via Ticketmaster USA and had it delivered to the Philippines. I haven't received it yet. It's just way disappointing -- beyond words. I sent e-mails to Kraken Opus through Andy Clay and Ticketmaster. The person who holds the Ticketmaster account on Twitter feels sorry for me but could not do anything more. And now, Amazon is offering the Opus at a special pre-order price. Had I known that Amazon would sell this, I would have waited for it. But Opus announced that it was an exclusive thing and that only Ticketmaster was allowed to sell it. Geez. Hey, Opus, surely you have noticed all these complaints, yes? Then what in the world are you doing about it? You wouldn't want your (bad) image damaged now, would you? *added 12/29
Update
(private message) December 29, 2009 11:06:21 PM
"You wouldn't believe what I went through to get it. I had to pore over message boards so I could get an idea as to when my item left China. Using that minimal info, I called Fedex and fortunately, they were able to narrow down their search in their database. Fedex gave me a tracking number and its status was under clearance delay. That meant local customs was holding it up for inspection and computation of local duties and taxes. The longer it is delayed, the longer it stays in the warehouse, which meant bigger storage fees that will be charged to me." ... "So off I went to the customs at the airport, even if I had a migraine in the runs. I paid something like US$9 to have my item cleared at customs and released from the Fedex warehouse. I wanted to argue with Fedex people since it wasn't my fault that customs held it. But my head was just throbbing with pain and all I wanted was to go home with Opus. The excitement at opening the book was gone. Opening the box felt like a chore. There was just no giddy feeling, excitement, jumping for joy -- thanks to the delay in the delivery and customer non-support from Ticketmaster and Opus. Had these people been very transparent as to the status of our orders, we wouldn't be checking our mails and bugging Fedex people as to where our books are. Thanks to a friend who was so excited for me, a little happiness rushed back but only for a while. And that's how I spent $253 ($225 for Ticketmaster and $28 for shipping) this Christmas. *added 01/2/10 approval granted
Update (private message) January 2, 2010 1:27:11 AM
I hope this will serve as a warning to those in other countries because local taxes do apply. I was afraid they would charge me a big amount because I didn't know the amount that the shipper declared. By the way, the shipper is not Opus, not Ticketmaster, but the printer from China. I'll be sending you a photo of the damage on the spine. *added 01/02/10 approval granted
12/29:  OPUS RECEIVED.  YAY!
*2/12 One known customer still waiting
 Poland
Wed, 12/23/2009 - 14:57 — Jolanta
I pre-order it in september, now is 23 december and I haven't a e-mail yet. No informations so I don't think I receive it before Christmas.
UPDATE: (private message) 12/29/2009 - 13:30 I'm waiting, waiting..... and no informations about date. *added 12/29
UPDATE: Sun, 01/03/2010 - 14:16 — Jolanta
Now I think that I'll never see my Opus. Still no emails, still nothing. *added 01/03/10
Mon, 01/04/2010 - 08:54 — Jolanta
I received my tracking number today morning. I'll receive my Opus about 11th of January. I'm so happy.
1/4/10:  Fed Ex Tracking received with expected delivery Jan. 11th.  YAY! 
1/6/10:  OPUS RECEIVED! YAY!


Romania
(private message) Sun, December 27, 2009 5:49:49 PM
I'm from Romania. Do you think that I might also receive my book starting this week since I'm from Europe as well? I have emailed Andy from Opus 4 times but no reply. *added 12/27
UPDATE: (private message) Tue, December 29, 2009 2:14:09 PM I haven't got my opus yet. I hope that maybe I will receive it tomorrow (actually I hope that everyday, that "tomorrow" will be the big day)... *added 12/29
UPDATE: (private message) January 4, 2010 10:38:28 AM
I received an email from Fed Ex too! I'm soooooo happy! It shows "in transit" and the estimated delivery is January 13. Right now by opus is in Stansted, England. This just made my day! Yaaaaaay! *added 01/04
1/4/10:  Fed Ex Tracking received with expected delivery Jan. 13th.  YAY! 
UPDATE: January 6, 2010 3:41 AM
Romania got their Opuses! I got mine today! Perfect condition! Work of art! *added 01/07
1/6/10:  OPUS RECEIVED!  YAY!

RUSSIA
Thu, 12/24/2009 - 13:24 — Russia
Dear Cali,
Fans from Russia trace your letters and messages concerning the Opus. First of all we wish to thank you for support of admirers of Michael Jackson all over the world! Also, we wish to express our discontent with the Opus company and Ticketmaster.
All of us placed the orders for Ticketmaster till 01.12.2009, and many of us till 01.10.2009. We saved money and refused to ourselves in everything to have this book! It was promised to us at the order that we will receive the complete set (2) gloves, a 3D card and a copy of a banner of a memorial wall. None of us received the Opus till now, though all guaranteed its reception till December, 25th 2009. Those fans who addressed the Opus, Ticketmaster and Andy by e-mail have not received any answer concerning delivery terms. Many countries received some information on carrying over of the terms of delivery in connection with the problems at customs, weather conditions etc., but our inquiries are persistently ignored.
One of us communicated the Opus by phone and as well as much had been gave the answer that all is completed and in the nearest future we can receive the Opus. More exact data has not been given to us, meantime other European countries receive the information on exact date of reception. We cannot remain more in ignorance when we can receive the book!
Merry Christmas and Happy New Year!

Best regards,
Michael Jackson's Russian fans

UPDATE: Tue, 12/29/2009 - 11:24
Dear Cali,
We hurry to inform you that none of us in Russia received any message from the Opus or Tiсketmaster. We are much worry whether we can receive the Opus at all because in the case of FedEx delivery the goods should not be expensive more then 75 USD otherwise the problem with Russian customs would be. Therefore we wrote many letters to the Opus explaining this fact but we received no answer.
Also, we have informed the Opus on the huge desire to receive the book, instead of the refund.
Thank you for the rendered assistance.
With great respect, best regards and L.O.V.E.
Russia *added 12/29

Sat, 01/02/2010 - 12:24 — Russia
Each of us letters was sent to the publishers the Opus and to Mr. Andy of the following maintenance, but we have not received the answer.

1. Dear publishers of OPUS!

Thanks for the given letter on change of terms of delivery.
Under the data given in this letter, it was informed that in the beginning of this week you inform me on the departure of OPUS and will give number for tracing Fedex. Unfortunatly till now any information is not received meanwhile many customers receive the book already!
The order has been made on September 23rd as you guaranteed delivery will be made till December 25th, in some cases to 18th, but today already is December 16th and no data about sending!
Please, if you had any problems on delivery or not any data about the addressee, inform the client by this e-mail! Thanks!

2. Dear Andy,

I am turning to you on behalf of Russian customers, who ordered MJ Opus back in August and September.
We kindly ask you to clarify the situation with Official Michael Jackson Delivery dates to Russia.
On the 12th of December most of us who ordered MJ Opus received a letter stating the following:
"For Opus orders placed before December 1:
Rest assured that your Opus will be delivered well before Christmas and, in the majority of cases, by December 18 2009. To help you better track your package, once your order is fulfilled, you will be sent a shipping email and tracking code from Fedex, either later today or early next week.the book is due to arrive before December 18th, 25th at the latest."
Today is December the 22d, we did not receive any futher information about the so-called tracking code from Fedex, let alone a book. More to that, we discovered that the date of delivery is postponed - till January 30, 2010.
Even more to that - some people who ordered Opus AFTER December 1st have already received it. We found out that this happened not only to Russian customers but to the customers from the other countries.
We are really dissapointed by this fact, since making early orders back in September and August ensured Opus company of the demand and funded MJ Opus publishing in a way.

We really do not understand why the delivery date is postponed till the end of January 2010.

Also, and this is important - please, be infromed that Moscow branch office of FedEx DOES not accept deliveries the value of which exceeds 75 USD, since they do not have the custom broker.
That's why we kindly ask you to change the deliverer - for DHL, for example - since there are no problems like described above with DHL, and DHL will accept the delivery and clear the customs if necessary .

Waiting for your earliest reply and hoping for the quick solution of the situation.

Here dates when inquiries went:

2009-12-16
2009-12-18
2009-12-20
2009-12- 21
2009-12-22
2009-12-23
2009-12-27 *added 01/02/10

1/4/10:  Tracking number received.  Expected delivery Jan 22nd  CONGRATS!
01/05/10: UPDATE: St. Petersburg should be no problem.  Moscow ... problems.  Customs and/or Fed Ex have denied cargo due to value of each Opus is more than $75 USD. Awaiting more info from Russian fans. I have suggested they write Andy at OMG with RUSSIA in the subject line. More details as they develop.

UPDATE (private message/cc: letter sent 1/5) January 5, 2010 2:16:31 PM
Dear Andy!
All Russian customers have received numbers for tracing but faced a problem of customs registration in Fedex.
As you already wrote Fedex does not accept the goods more than 75 USD in cost because of the absence of the customs broker. This order does not concern customers in St.-Petersburg since in this city there is a customs and they are ready to accept expensive cargoes.
I live in St.-Petersburg and my Opus was sent from Great Britain yesterday on January, 04th, was brought to Paris and after there is a mark of its leaving and that's ALL! For details to find my Opus I called to Moscow Fedex service where I was informed that the Opus will be returned to sender. WHY? Those requirements do not extend to St.-Petersburg. May be its the incompetence of the operator?
We have the Christmas vacation in Rossia now (till January, 11th) and more exact information in our country could't be received. I called to representatives of Fedex in S.t.-Petersburg personally and they are ready to accept all cargoes going to other cities of Russia and also to make all appropriate customs papers BUT the consent from the sender is required for this purpose.

Please, help to solve the question with delivery,
With hope of your help, *added 01/06

UPDATE: January 8, 2010 3:57 AM
fiona-adam said...
Hello! Thank you for updates. I'm from Russia (Saint-Petersburg). Something weird has been going on according FedEx tracking information. From Jan 6 till Jan 8 it shows these two lines: "Delivery exception - FRANKFURT DE - Business closed - No delivery attempt" and "At local FedEx facility - FRANKFURT DE". There are about 11 lines with info like that. So right now FedEx is displaying it as a critical info. All lines are written in red. I don't quite understand why it stuck in Germany. *added 01/08
UPDATE: (private message @ Russia) January 11, 2010 9:57:20 AM
Has gone to make customs papers. NO! Worker FedEx has counted to me of 235 dollars!!!  Kraken Opus has increased BOOK cost! Why I should pay more because Kraken the Opus has made error! The OPUS to me will  cost 450 dollars In Moscow and other cities of delivery all are not present. Andy has not answered my letter *added 01/11

UPDATE:  (private message @ Russia)  January 11, 2010 11:27:04 AM
I do not work. The big money at me is noot present. I save on all even on meal and I will borrow at friends. I simply wished to carry out the dream... To have OPUS+My heart is broken+ Cry+ *added 01/11
1/11:  DELIVERIES EXPECTED, UHH, ??    **PLEASE SEE UKRAINE UPDATE 01/12 for new info on RUSSIA too.
(Fiona/St. Petersburg)  January 12, 2010 9:59 AM
Unfortunately I have the same problem as the Ukrainian fan stated :( A courier has brought a telegram today calling me to the customs office (which is situated very far from the city - in the airport). They want me to pay ALOT of money and they don't accept any invoices or webpages where the real cost of Opus stated. I ordered my Opus in August. I was one of first people who ordered it. But they don't want to hear how much I paid, they believe that wrong-filled declaration attached to the package. Now I seriously don't know what to do....  *added 01/12

Fiona (Russia, Saint-Petersburg) January 13, 2010 12:23 PM
I was talking to a pretty nice customs representative today. At least the woman was understanding. She said that the whole situation was insane and it was so unfair for people who ordered the book so many months ago. Yes, she knew that this was Michael Jackson Opus book. She called me today and started her conversation with: "Hello! You ordered the book about Michael Jackson." She said there were 16 people from Saint-Petersburg who ordered Opus and they know the mistake with wrong-filled declarations, but Opuses have come through some phase of customs clearance so they can't change anything now. In any case we have to pay that duty. Tomorrow I need to pay the invoice in bank, then it will take 3 days for it to proceed, then they will verify it, then I have to take documents from one place and to bring them to other place (airport). And finally after this they will deliver the book by courier (they don't allow to pick up the book by ourselves). She also offered services by a customs broker, but it takes extra money. One of Russian fans used such broker so he received his Opus already. It's what that woman said to me. *added 01/13

1/14:  Russia and Ukraine-- Please see this thread and know Andy is hoping to have an answer within 48 hours.  Bottom line:  KEEP THE FAITH.  I promise, it IS going to be okay!  Okay?  Just SMILE!!!  
1/20 NO STATUS UPDATE YET FROM OPUS ON UKRAINE OR RUSSIA. STILL FOLLOWING UP!   Much L.O.V.E. Caranky Cali
*1/29 ( FINALLY SOME WORD) Despite numerous attempts to sort, many held in customs. We have had to re-submit these deliveries and these will be despatched again next week
*2/12 RUSSIA IS STILL WAITING.  Cali has a request in for update.  Will put here when received.
*2/23  PLEASE SEE FIRST TWO BLOGS POSTS HERE

Saudi Arabia
(private message) January 17, 2010 11:55am
Please do include Saudi Arabia. I did my pre-order dated Sept 30, 2009. Still no tracking number from FedEx received. I will be looking forward for your updates.  *added 1/17
1/17 Cali will try to get confirmation of delivery.  *Guess* is between Jan. 22nd and Jan 30th

Scotland
1/24 Have these been delivered?  (One Pre-order customer is still waiting)
*2/12 One known customer STILL waiting.


South Africa
Sat, 12/26/2009 - 22:11 — shad
I received an email stating that I will be receiving my fedex tracking code but I have not received anything yet. Can you follow up for me please. I pre-ordered in October and was promised delivery before xmas. That did not happen. *added 12/26
UPDATE: Jan 08, 2009 11:37 AM Post #1559
Still not a word ... *added 01/08
1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND.
*1/29  Despatched this weekend
*2/12 Delivery known so this is a YAY! now!

South America
(private message/2nd hand) Tue, December 29, 2009 3:24:21 PM
From one fan in Argentina to another in Chile, South America is expected to be delivered after January 4th, per Argentian customer phone conversation with Opus. *added 12/30 (approval granted)
1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND. Please go here for full details
*1/20 SOUTH AMERICA DELAY: DELIVERIES now week of Jan 25th.
*1/26 SOUTH AMERICA DELIVERIES NOW EXPECTED NEXT WEEK. Appears date might start Wednesday February 3rd. This through 2 independent sources.
*1/29 South America – All set to go out yesterday. However I have just been informed that Brazil, Chile and Argentina customs now require the individual tax ID number for each customer which is ridiculous. The cost of delivery to these countries is already more than the customers have paid for their Opus, but that’s my problem. I am however now going to have to send an email to all South American customers asking for their tax ID numbers. I have already jumped through so many paperwork hoops on this and it’s still a problem. I am aiming to gather these ID numbers and ship these next Thursday
*2/12 Received email stating another 7 days.  Deliverys should now be around Feb 18th.  *sigh*

Spain
private message - 12/20 10:11am PT
I've been reading the post os a spanish forum, and in Spain they're receiving heir Opus since last week *added 12/30 I can not independently confirm the comments of Spain, but forum itself has been sourced. Translation needed.

Sweden
Stockholm
(private message) January 2, 2010 7:58:04 PM
Just wanted to let you know that neither my friend nor I, who both ordered OPUSes back in September, have received them. We live in Stockholm, Sweden. I sent 3 emails to Kraken (none of which were answered) and filed a complaint to FTC. I can see my FedEx tracking number has been updated, but the estimated delivery is 11th of January. It’s a real shame…*added 01/03/10
UPDATE
(private message) January 5, 2010 5:24:35 PM
My FedEx says this: Estimated delivery Jan 11, 2010 by 6:00 PM
However, the status says: Jan 5, 2010 3:53 PM Arrived at FedEx location
STOCKHOLM-ARLANDA SE
So I believe I will probably get it before the weekend. Why would it be delivered Monday if it’s already in Sweden? *added 01/09
UPDATE
(private message) January 9, 2010 6:24:39 AM
Apparently it takes 6 days to transfer it from a local facility to my place (I live downtown). Eeeeh… They must have sent it with the cheapest tariff! I still haven’t got it. *added 01/09
1/11:  DELIVERED FINALLY!  YAY!
2/12 One known customer still waiting.

Ukraine
(priavte message) January 6, 2010 8:27:48 AM
(fan update) Ukraine will receive on 01/11/2010 *added 01/06

(2nd customer) Mon, 01/11/2010 - 05:49 — Justice Rainger
I am absolutely outraged at the way the Opus shipped my book.
They put a much higher price in the waybill - 200 pounds, although I purchased it off Ticketmaster website for USD 165 (which is about twice as less considering our local exchange rates).
Now, according to law, I have to pay another USD 150 as customs fees because the free import limit in my country is about USD 300, and according to the exchange rates and the price specified in the waybill my Opus costs USD 450.
This is ridiculous. What the &*%$& is going on, why did not they just put the correct purchase price in the waybill? Even if they placed the price for which they are selling it now (USD 229), I would still receive my book normally without overpaying.
I'm going to write to Andy and claim my money back. I simply don't have another USD 150 to pay customs fees. I have written to him previously but he did not respond to me at all. And to get the Opus back to the seller, the seller has to claim the package back, I cannot even send it back myself, according to local FedEx rules.
I just hate this situation. I wish I have never purchased this book.
This is just not the right way to do business, people.  (I'm from Ukraine). *added 01/11
1/11:  Problems with customs fees/see post above. 
Tue, 01/12/2010 - 01:19 — Justice Rainger

I called Ukrainian FedEx again in hope that maybe they would consider my documents proving I haven't paid that much, I told them they could easily get online and check that the Ticketmaster site from which I bought my Opus still has a price much lower than the limit for customs-free import.
Like hell they would.
They told me it's not their problem and I should get it straight with the sender.
Now, what's wrong with the sender, by the way? My waybill specifies the sender is Gary Yandle, Fedex SCS, and NOT Opus.
That means that we're calling Opus in vain because they'll probably divert us back to Fedex and say they are the ones responsible for making those waybills. That would be convenient.
I asked my local Fedex if they can send an inquiry to the sender to claim the package back and give me a refund. They said they tried - but got no response.
It means I'll have to pay the damned USD 150 customs fees to get it. Otherwise I'm losing my USD 193 I have initially paid for it.
I have to think fast because the local FedEx will start charging me for storage of the package starting from the 11th day of its being in the customs zone. There are only 6 days left, and after that I need to make a decision what to do.
The book will be, like, golden to me, if you understand what I mean. *added 01/12

Tue, 01/12/2010 - 03:25 — Justice Rainger
UPDATE:
Andy has just responded to me by email.  He said he's already working on the problem with incorrect waybills for Russia and Ukraine, and asked us to bear with him, he's working on it.  I hope this won't last more than a week, Ithere are still charges for extra storage.  *added 01/12

1/14: Russia and Ukraine-- Please see this thread and know Andy is hoping to have an answer within 48 hours. Bottom line: KEEP THE FAITH. I promise, it IS going to be okay! Okay? Just SMILE!!!
1/20 NO STATUS UPDATE YET FROM OPUS ON UKRAINE OR RUSSIA. STILL FOLLOWING UP!
*1/29 (FINALLY SOME WORD) "Despite numerous attempts to sort, many held in customs. We have had to re-submit these deliveries and these will be despatched again next week
2/12 Still no word on delivery.  Cali is waiting for response from new contact.  WIll update when received.
*2/23  PLEASE SEE FIRST TWO BLOGS POSTS HERE


United Arab Emirates
Dubai - *Cali removed information as fan has not yet purchased Opus* 

via email/2nd customer) December 29, 2009 11:42:22 AM
im from united arab emirates i ordered mine on dec 12th thro ticketmaster and phoned opus on the 17th, i was told to expect the delivery on JAN 4th or a bit later. *added 01/02/10
1/14: Tracking #'s expected within 48 hours. DELIVERY EXPECTED ON/BEFORE JAN. 22ND. Please go here for full details
*1/29 Despatched this weekend
*2/12 Contacted another 7 days

United KingdomWed, 12/23/2009 - 08:49 — laura17
I ordered my OPUS on 21st Aug and still have not recieved it! I was sent a tracking number today but when looking it up there is no details. I called Fedex the delivery people and they said they thought they were going out in the new year. I was told i will get it before christmas and am still being emailed that i will recieve it before christmas. This leaves 1 day tomorrow!


Posted Email from UK Fan- Communication from Opus


York Sat, 12/19/2009 - 19:07 — missye29
Well, I just opened it up and found no glove. Was disappointed, but the book itself is awesome.
12/23/09:  The UK had additional problems. The boat was four days late arriving from China due to the weather and once again Customs held up one container for four days and one for nine days. Now we are faced with terrible weather conditions in UK with the airport FedEx uses closed for two days. This will make the rest of Europe a little late. We expect Europe to receive their OPUS' by the 28th of December. This date is predicated upon current conditions and is not a guarantee but rather our goal. 
Mon, 01/04/2010 - 18:23 — rose1968
now i have read some of these email/comments i am a bit worried as i placed my order and paid for the book over the phone with andy at opus (after he left me a message on my machine) too like others on here so the payment went through but so far i have recieved no confirmation e-maIl or letter that the payment went through at opus (even though i have kept a copy of my bank statement payment) and according to their web pages those who paid and ordered their books in september was supposed to get their copy before christmas but christmas has now gone and so has new year and im still waiting,i have so far sent three e-mails-----two to the london branch of opus and one to the geurnsey office and still no reply from either but i intend to keep on until i finally get a reply or a call back as i want my book afterall i paid for it well in advance,i wouldnt mind if they were polite enough to reply to my email stating that the payment has been recieved and that they are behind with dispatching the books then i would understand but to be completly ignored that is just ignorent and not good customer service at all as usually when anyone pays so a large amount they get some sort of reciept and a thank you for the purchase but opus never even acknowledge the payment after they get the cash you dont hear nothing else from them as i have heard from people(on youtube) that placed their order after my date and they have been lucky enough to have their books now,i only hope in a few days i can put an appology comment on here and say my book has finally arrived but i have serious doubts at the moment especially when im being ignored by phone calls and emails but like i said i want my book so im not going to give up until i recieve it no matter how long i have to wait i only hope others have better luck as well *added 01/05

**United StatesThis is just to see the earliest someone has received it.
Earliest so far: Tuesday December 15th:
Thu, 12/17/2009 - 13:44 — Smile4michael
OH MY GOD I GOT MINE 2 DAYS AGO

(UPDATE from private message)12/28/2009 - 23:31 Although the billing address I gave during the purchase is in Mexico, my mailing address is in Texas and I have not received my Opus yet. I pre-ordered back in August 29th, and my credit card was charged the same day. I will keep in touch.  *added 12/29 & posted under Mexico also 
Sun, 01/03/2010 - 17:30 — Mido..
Wow... I wonder if I will EVER receive the MJ Opus I purchased on 15 Sep 09!! After 5 emails to Kraken's POC Andy and 2 website inquiries I still have no information regarding the status of this order. WOW!! If NOT for Ticket Master taking my money, charging my credit card and sending me email verification and confirmation of the purchase, stating the OPUS would be delivered by 25 Dec 09, it would be as if my purchase and the Opus never existed! Very bad customer service by KRAKEN. My last email to Kraken is posted below with still NO response!!
~~~~~~~~
Andy,
I still have NOT received the MJ Opus purchased 15 Sep 09!


This is the 5th email requesting information regarding Michael Jackson Opus purchased 15 Sep 09 and I still have NOT received a reply from you or anyone else at Kraken, Ticketmaster or DHL! Although I have emailed Kraken (you) verification of the purchase of the MJ Opus and verified that all contact information for myself associated with this order is correct - and I have Not yet received any response via email, phone, written correspondence, etc. MORE IMPORTANTLY, I still have NOT received the MJ Opus purchased 15 Sep 09.


This is extremely poor customer service for a reportedly prestigious company such as Kraken. The poor customer service I have received from you and Kraken has ensured that will not support any other projects from this company. Extremely poor customer service and bad form!


I am reporting this company to all appropriate authorities for fraudulent advertising and mail fraud as product and services which were advertised by Kraken have been purchased but NOT fulfilled as advertised.   Please advise of the status of this order *added 01/03/10


UPDATE: (private message) 01/04/2010 - 04:43 am PT
MJ Opus Update: After 5 emails to Andy I received a response today.
Here is Andy's response:
Dear Sir/Madam
Could you please let me know which country you are calling from and I will sort this out as soon as I can.  Regards  Andrew *added 01/08
Fri, 01/08/2010 - 13:31 — Autumnrain
This is a nice gesture to Japanese customers. But what about American customers who are still waiting for their book? I'm still waiting on an email response from Opus after sending numerous emails. This is getting ridiculous. Andy Clay, I paid for my book in September 2009 and I want my book too!!!!! *added 01/08 (REF: Letter to customers in Japan)
Sun, 01/10/2010 - 09:40 — Mido..
I AM SO OVER THE MJ OPUS!!!  This is the WORST customer service I have ever received!  I purchased the Opus 15 Sep 09 and STILL have NOT received it!  I also HAVE NOT received a response from Andy or Kraken as to the status of the delivery!  OUTRAGEOUS!!  I'll be filing a complaint with the FTC!!  UNBELIEVABLE!!  Andy, Kraken ... YOU ALL SUCK at CUSTOMER SERVICE and should be Ashamed of Yourselves!  *added 01/11


1/14:  AutumnRain @ Mido-- please email me at cali_mj_fan@yahoo.com I have info for you. Please go here for full details
1/20 MIDO AND AUTUMNRAIN STILL DO NOT HAVE THEIR OPUS OR STATUS UPDATE ON WHEN THEY WILL GET THEM!
AutumnRain & Mido both have their Opi!  YAY!

Venezuela
*2/12 VENEZUELA reporting deliveries as of 1107am PST

 

 Vietnam
December 26, 2009 9:47 AM
Anonymous said...
The Opus has been delivered to me (Vietnam) but 3D card is missing from the box!!! does any one happen to know what's wrong? please advise *added 12/26
Link to forum conversation about receipt of Opus on The Michael Jackson Tribute Portrait *added 12/27

**This comment is not under a country as not sure what country this customer/fan is from. 
Sun, 01/03/2010 - 13:28 — aj13
I emailed twice at opus not specifically to this andy person but I havent got a reply.. I ordered my Opus in september and I havent received it yet. *added 01/03/10

Merry Christmas Michael from Russia
Source

98 comments:

  1. HI, I am from Mexico, City. I pre ordered my MJ OPUS in September 25. And I don´t received anything yet.

    Thank you so much,

    ReplyDelete
  2. Thank you. I will post this ASAP. Please keep me posted, okay?

    ReplyDelete
  3. Hi, everyone!!!

    I am from Mexico. I purchased my MJ OPUS back in august and I have not received it yet!!!!

    Please, if someone in Mexico already received it, please report to really get worry about mine. If nonone has, it just means that we continue being the US backyard... sadly.

    Greetings to all my fellow MJ FANS... enjoy and remember that “A NEW WORLD IS POSSIBLE”

    Yours,

    Myrna Ramos

    ReplyDelete
  4. Myrna,

    Thank you for the update. I will get this added to the list. Please keep us posted too if you get anything. Remember, there are others out there in other countries who have not received theirs either (that's why this list is so long) so know you are not the only ones okay? We are all helping each other as much as we can.

    Also, have you written Opus Media Group ( andy@krakengroup.com ) ? You might want to try that today too.

    Quick question-- are you also on MJ.com ? If so, can you please sign with your name from there? (that way I don't get them confused). THANK YOU!

    Cali

    ReplyDelete
  5. Cali:

    Yes, I posted in Michael jackson Official Site, the next message and you can find it in your space:

    Dear Cali:

    I am from México, city.
    I did not received my MJ OPUS yet.
    I pre ordered it in September 25.
    Do you know what can I do?
    Thank you so much for your help.

    Myrna Ramos
    ramosmyrna@hotmail.com

    P. S. I will write today(andy@krakengroup.com)
    Thank you!!!

    ReplyDelete
  6. Thank you Myrna! I have sent you an email :)

    L.O.V.E.
    Cali

    ReplyDelete
  7. Hi everyone-- This is CALI--my internet is down right now (as of last night) so I a working to get that fixed and will get updates done as soon as I can.

    Much L.O.V.E.
    Cali

    ReplyDelete
  8. I am from Sydney Australia. It's the 8th of January and I still haven't received a tracking email from Fedex. Is anyone else in the same predicament as me in Australia? Please let me know.

    ReplyDelete
  9. Hi I live in Queensland and its the 8th and still nothing, no emails no nothing
    Has anyone in Australia received the book yet ? Please post

    ReplyDelete
  10. Hello! Thank you for updates.
    I'm from Russia (Saint-Petersburg). Something weird has been going on according FedEx tracking information. From Jan 6 till Jan 8 it shows these two lines:

    "Delivery exception - FRANKFURT DE - Business closed - No delivery attempt" and

    "At local FedEx facility - FRANKFURT DE".

    There are about 11 lines with info like that. So right now FedEx is displaying it as a critical info. All lines are written in red. I don't quite understand why it stuck in Germany.

    ReplyDelete
  11. I had called the OPUS office. They said that I should recieve the FedEx link by 15th of this month and the OPUS by 30th of JAN. They said that they have sorted the deliveries by countries. They also promptly asked me to call them back in case I dont recieve the FedEx link by 15th Jan.

    ReplyDelete
  12. @ Australia-- Thank you for the updates.. I will post these above under Australia. Please keep commenting and any information you or anyone else gets.

    @ Russia-- Thank you for that information on Fed Ex. I have been trying deperately to get an update for Russian customers. PLEASE post anything new you might get-- there are many fans from your country watching this post. THANK YOU!

    FinalMiracle-- THANK YOU for checking back in! I have been wondering how you were doing or if you got your Opus. I will update your post with this information also! Please check in when anything changes, okay?

    My heart is with each of you as you wait. Many of us from MichaelJackson.com who have already received our Opuses are not reading them until everyone gets theirs. We will continue to help get the word out and updates posted as quickly as we can.

    Much L.O.V.E. to each of you!
    Cali

    ReplyDelete
  13. HI, Re Australian Opus deliveries
    I emailed Andy and here is his reply:
    "The Australian copies have finally arrived and are clearing customs. I am very much hoping that all deliveries will be made next week. I really do understand your frustration and am very sorry for the delays that have occured. As soon as I have your tracking number I will send it to you"

    ReplyDelete
  14. Thank you very much for your work, Cali! I'll let you know about any changes. So far it's still the same.

    ReplyDelete
  15. thank you micama for the update! I will share that also! Many have not even heard that much.

    Much L.O.V.E.
    Cali

    ReplyDelete
  16. Thanks Cali, I am hoping to hear from Andy sometime from the 11th january. Once I know more will post again. Have a great weekend
    Greetings from Australia

    ReplyDelete
  17. Thank you Fiona! Hugs to you and happy holidays to you there in Russia! I think we posted about the same time so I did not meant to miss your comment.

    Much L.O.V.E.

    Thanks micama... yes, please post when you hear.

    Also, a team of fans & customers prepared a response to Opus' informal comments last month. Please find it here:

    http://calimjfan.blogspot.com/2009/07/response.html

    ReplyDelete
  18. Hello! I'm from Brazil and I bought my opus on october 9 and still didn't received any emails, nothing! I already sent a lot of emails to Opus, but no one asnwers me. Do you know when they will be delivering in Brazil? I'm starting to worried with this lack of information. Thank you.

    ReplyDelete
  19. Looking forward to receiving my copy ordered from www.MichaelJacksonThisIsItVideo.com

    Can not wait to get it and "This Is It" on Blu-Ray!!!

    ReplyDelete
  20. Cali, God is blessing you for all your L.O.V.E. (and support) to each of us...

    As Michael use to say: "We are the world"... and we are ONE.

    Myrna Ramos
    Mexico, City. Mexico.
    ramosmyrna@hotmail.com

    P. S. I haven´t receive my Opus and any comunication by Kraken Group.

    ReplyDelete
  21. Hello again, Cali!
    It's Fiona (Russia, Saint-Peterbsurg). And I'm bearing good news (hopefully). Russian long holidays are over and I called FedEx today. They checked my tracking information and said that it has arrived in Russia already and if everything went right I would receive it by the next day. It should go through customs check tomorrow. If there is no problems it will be send directly to my house. But the woman from FedEx expressed some doubts. She said that the package was too heavy (13 kg) and it was valued in 200 pounds (although I paid much less). Anyway, she said that if it doesn't go customs control I may go there to fill customs declarations the right way and/or pay customs duty for overestimated value. Okay, let's see. I'll keep you updated.

    ReplyDelete
  22. P.S. Sorry for mistakes in my comment, my fingers and my thoughts always work in different rhythm :D

    ReplyDelete
  23. @Mel

    I haven't heard anything about Brazil *specifically* however I am going to *guess* that based on some neighboring regions, that Brazil is up for delivery this week. THIS IS NOT FACT IT IS ME GUESSING. However, I've put a yellow comment above, to see if anyone has updates. I'll look around too once I get everything updated here to see if I can find any other comments. Stay tuned... and please keep us updated here if YOU hear anything!

    Thanks so much!
    Much L.OV.E.
    Cali

    @ Myrna
    Thank you so much dear friend. Please let me know if you or anyone hears anything about deliveries to Mexico. We'll *hope* that since there was a delivery to Port of Los Angeles last week, that means you are up for deliveries this week.. we'll see. Thank you again for all YOU are doing.

    Much L.O.V.E.
    Cali

    @ Michael Jackson This is It

    Oh heavens.. don't jump the stick there. LOL We haven't even gotten through everyone getting their Opus-- I can't even think of the TII DVD & Blu Ray yet... LOL But I too can't wait for it to come out!

    Much L.O.V.E.
    Cali

    @ Fiona

    THANK YOU so much for this update. I have posted it on MJ.com (without your name) and also will post in this update as soon as I finish this comment. Oh, and I sent it to another fan in Russia (and for Ukraine) to see if this might help them too.

    THANK YOU! Please keep us posted if you get anywhere with this. Many are watching and hoping to find a way to get the Opus they paid for without having to pay for it again in customs' fees!

    Bless you!
    Much L.O.V.E.
    Cali

    ReplyDelete
  24. Cali, thank you so much for your answer. I've been truly lost with no information from Opus. I really hope they deliver to Brazil this week. Anyway, I wanna thank you for doing all of this, helping all the fans with the delivers, it's a hard work and I really appreciate.
    And if I have any news, I'll let you know.
    Much L.O.V.E. for you as well. God bless.

    ReplyDelete
  25. Thank you Mel. Yes, please keep us posted and I will do the same.

    Cali

    ReplyDelete
  26. Hi, I'm Pollyanna and I'm from Brazil!
    I ordered my Opus on September 30th. Unfortunately, until now, I have nothing.
    The last email that I sent to Opus was almost a month ago. No answers!! This is a disrespect. They took our money in purchase act.So they must to us,at least,a satisfaction for the delay.
    Anyway, today I sent a email for Andy (CALI, THANKS A LOT FOR THE INFORMATION!!) Like me, others brazilians fans stay in the same agony.

    ReplyDelete
  27. Thank you Pollyanna! Welcome! As soon as anyone hears anything, either please post it here, Or it will be posted here.

    Just try to be patient, and I know how hard it is but I'm sure you will get your Opus soon. So smile..and no, you are not alone!

    Much L.O.V.E.
    Cali

    ReplyDelete
  28. Unfortunately I have the same problem as the Ukrainian fan stated :( A courier has brought a telegram today calling me to the customs office (which is situated very far from the city - in the airport). They want me to pay ALOT of money and they don't accept any invoices or webpages where the real cost of Opus stated. I ordered my Opus in August. I was one of first people who ordered it. But they don't want to hear how much I paid, they believe that wrong-filled declaration attached to the package. Now I seriously don't know what to do.... :'(

    Fiona (Russia, Saint-Petersburg)

    ReplyDelete
  29. I find it amazing how a Company like the one which publishes the Opus can be so lazy! I'm from Brazil as well and I bought the Opus on Septmber! They have our money for 4 months and they can't find the time to just write an e-mail and let us know what's going on?!
    I've written e-mails to everyone! Andy, Ticketmaster, Costume Service and they all have the same answer: "you'll be notified when the book is shipped". Well, when will that be?!!!

    ReplyDelete
  30. Hi again Cali. I sent three emails to Andy and he finally gave me a feedback. This is the answer:

    Hi Mel

    I am very sorry about the delay and lack of response. I apologise.
    I have been working on a delivery solution rto Brazill that allows us to ship in a commercially acceptable way and satisfies customs. This has been a difficult exercise but I will be shipping to you early next week and will provide you with tracking information as soon as I have it.

    Kind regards

    Andrew Clay
    Sent from Kraken Opus

    ReplyDelete
  31. @ Fiona

    I know that Andy is working with either Customs or Fed Ex about the Russia and Ukraine issues. Please be patient. I received a private message from another customer who went ahead and paid the extra fees ($170 for them), and will file to have some reimbursed after Andy gets it fixed, otherwise the price just keeps going up, from the way it's been explained to me.

    HOPEFULLY you/we will hear something back from Andy soon so you all know how to proceed. I just thought I would share that with you, in case that is an option for you.

    @Mel
    THANK YOU for that update! I will get that posted right away. So now it is next week? (starting Jan. 18th?) Can you tell me the date of your email from Andy so people know the proper 'week'. THANK YOU THANK YOU!

    Much L.O.V.E. to you both!

    Cali

    ReplyDelete
  32. Of course! I sent the third email today and he immediately responded that. Then, the first thing I did was sent the email to you. Now I just hope they will deliver early nest week like Andy said.
    Really, thank YOU! You've been a incredible help.
    Much L.O.V.E. to you as well, Cali. Take care.

    ReplyDelete
  33. Thank you Mel for replying so Fast!!!!! I'll get that updated above! Sounds like Andy is getting that part underway-- just be patient. Now you know something, ok. (Can you imagine having to be Andy? Poor guy!)

    Thank you thank you thank YOU.

    ReplyDelete
  34. You are so welcome.
    Oh yeah, it's really nice to have some information. I feel more calm with his response. But still, I can't wait to my Opus be delivered. I'm just gonna have to wait and see.
    Haha yeah, just imaging that gets me tired... really, poor guy!
    Once again, thank you very very much, Cali. Bye!

    ReplyDelete
  35. Hi...,

    Any more news about Australia? I haven't received my tracking email yet. Anyone received theirs? Would love to know!

    Thanks!

    ReplyDelete
  36. Hi Angvia!

    No word yet.. sorry. I think ONG was having computer problems yesterday (probably exhaustion) and 2 country issues came up-- as soon as we hear... we'll post. promise,

    G'day!
    xoxo

    ReplyDelete
  37. Thanks Cali for this informative site. You replied to my email yesterday - I'm Barbs from Victoria, Australia. I still haven't received my precious MJ Opus and have no updated info regarding delivery from Opus directly. Cross fingers it's really on it's way to me. It's January 13th here down under and I'm still anxiously waiting......

    ReplyDelete
  38. I am still waiting for Andy to send me my tracking number as he did say the books were clearing Australian customs last week. Not holding up much hope again seems to be an ongoing saga with the deliveries
    Lets hope some of us in Australia get them soon

    ReplyDelete
  39. @ Barbs & micama...

    *holds breath* No wait, I'd turn blue.

    I am struggling to understand why the deliveries are SUCH a problem. I still ask the question-- didn't they PLAN this portion of the project? Original deliveries were to have begun 38 days ago, minus 9 days' delay from China or whatever it was...

    That leaves 29 days... or is my math wrong? Does it take 29 days for boats to sail the seas these days?

    Perhaps I'm being too cynical. :-/

    Please keep me posted... and I'll cross fingers and toes in the process.

    Cali

    ReplyDelete
  40. Hi Cali, it's me again hahaha I'm just here to leave this email that I received today from Andy. I didn't quite understand it, I think he has sent this to all of us who didn't receive the Opus yet.

    This is an automatically generated Delivery Status Notification.

    THIS IS A WARNING MESSAGE ONLY.

    YOU DO NOT NEED TO RESEND YOUR MESSAGE.

    Delivery to the following recipients has been delayed.

    Andy@Krakengroup.com

    ReplyDelete
  41. Someone else just emailed me the same thing Mel. Something tells me their computer is on strike. LOL

    It's an automated response... *shrug*

    Maybe they meant either a) it's delivery notification, "Don't keep resending your emails"... or b) the system is saying "there's so many coming in, the computer can't keep up..."

    I'm being funny of course!

    Cali

    ReplyDelete
  42. I was talking to a pretty nice customs representative today. At least the woman was understanding. She said that the whole situation was insane and it was so unfair for people who ordered the book so many months ago. Yes, she knew that this was Michael Jackson Opus book. She called me today and started her conversation with: "Hello! You ordered the book about Michael Jackson." She said there were 16 people from Saint-Petersburg who ordered Opus and they know the mistake with wrong-filled declarations, but Opuses have come through some phase of customs clearance so they can't change anything now. In any case we have to pay that duty. Tomorrow I need to pay the invoice in bank, then it will take 3 days for it to proceed, then they will verify it, then I have to take documents from one place and to bring them to other place (airport). And finally after this they will deliver the book by courier (they don't allow to pick up the book by ourselves). She also offered services by a customs broker, but it takes extra money. One of Russian fans used such broker so he received his Opus already. It's what that woman said to me.

    Fiona (Russia, Saint-Petersburg)

    ReplyDelete
  43. Fiona, thank you so much for the update. I will post ASAP and forward to other Russian fans. At least you got someone who was nice.

    I would suggest to you, that you write Opus (ha ha I know), but write them and ask for reimbursement of some of the fees because of their errors.

    I will post this as well in another location so it will be communicated back to OMG.

    PLEASE keep me posted. I'm making the issue as loud as I can. I'll try an email myself to Andy to alert him to this.

    ReplyDelete
  44. Cali, thank you so much for your support! In this situation any help from OMG wouldn't work since it's too late to correct mistakes. So yeah, I thought about writing to them and asking for something what could cover extra unexpected expenses. I just want to wait until I have Opus in my hands. Unfortunately I still have to pay some money for each day of storing the package so I don't know the final sum I have to pay yet. I realize that OMG may be not able to refund some part of money, but it would be fair if they could compensate loses and long time waiting with some bonus or something like that. So I'll try to write them nicely explaining our case later. I used to write them before wondering about tracking information, but I received any reply neither from them, nor from Andy. I hope they read their incoming emails after all.

    Fiona.

    ReplyDelete
  45. Hi Cali!
    How are you?
    Up date from Mexico: nothing yet.
    (Please, read my comment about the letter to OMG).

    Hugs and much L.O.V.E.
    Dancingirl

    ReplyDelete
  46. I have just gotten off the phone with Andy. I will be putting together an update and posting within the next few hours.
    Please stay tuned!
    Much L.O.V.E.
    Cali

    ReplyDelete
  47. Hi, Barbs from Australia. It is midday 15th January in Australia right now and still no advice from OMG..... Not even a hint of an update.... :-(

    ReplyDelete
  48. Hey Barbs....

    I've posted an update. Go to the top of this page and click the link (or just go HOME below this comment.)

    Hope it helps!
    Much L.O.V.E.
    Cali

    ReplyDelete
  49. Hi Cali MJ fan,

    Thank you very much for going thru all that trouble of calling up Andy at Kraken group! Lets hope everything will be solved soon...

    Angvia

    ReplyDelete
  50. @Angvia

    You are more than welcome but like I just said on another forum, it really isn't me that is doing this. It is all of your voices that are. I am just running around with a very big megaphone. LOL

    Much L.O.V.E.
    Cali

    ReplyDelete
  51. I am from Guatemala, city.
    I did not received my MJ OPUS yet.
    I pre ordered it in September 25.
    Do you know what can I do?
    Thank you so much for your help.

    Nancy Mendez
    nmendez19722004@gmail.com

    ReplyDelete
  52. Nancy,

    I was told that deliveries for all of Mexico are expected on/before next Friday, Jan 22nd. As soon as information is sent about tracking #s I will be posting here. Ok.

    Does that help?
    Cali

    ReplyDelete
  53. Cali

    Thanks for the info, but I live in Guatemala, Central America not Mexico.

    When delivered here?

    Thanks for your help.

    Nancy
    nmendez19722004@gmail.com

    ReplyDelete
  54. Cali, I purchased mine before december 7th but I used paypal, does still count all the things Andy told you about Opus being delivered by or before friday? Thank you.

    ReplyDelete
  55. Nancy, I think I responded to yours on another post-- I stink at Geography, but I think Central America is in same time frame as Mexico & South America.

    Mel,
    I think I answered you on another post too-- but shouldn't matter *how* you paid, just when you ordered.. you're under the PRE-order.

    @ customers from OZ...

    YOU'RE ORDERS ARE UP.. Fans are starting to report deliveries but NOT having gotten Fed Ex tracking beforehand. So start checking your doorsteps!

    ReplyDelete
  56. Yeah
    Australia here I received my book today. Delivered by registered parcel post.
    Parcel man said he had been delivering a few of them today so there are on the way

    ReplyDelete
  57. YAY!! Thanks for letting me know! Enjoy!

    Let us know when you get the Nate Giorgio print. Would LOVE to see it!

    Cali

    ReplyDelete
  58. Im in New Zealand and nothing today. Maybe tomorrow.

    ReplyDelete
  59. Going to collect my one tomorrow at the Post Office...All that Fedex and tracking no. stuff were not even relevant...But anyway, at least I know that I'm getting the MJ Opus soon.

    ReplyDelete
  60. Okay, thanks a lot for everything, Cali!

    ReplyDelete
  61. PLEASE read this post ASAP for Haiti! Cali needs YOUR help now.

    Please sign a petition to ask Sony to donate some money from the proceeds of Michael's This is It DVD/Blu-Ray sales to help Haiti!

    Then please share the information with everyone you know! Post it. Email it. Text it. WE need to ACT to help Haiti. We all know Michael would have been the first one to do this... so let's use our voices... NOW.

    Go to this page for details (see #4 and #5) :

    http://calimjfan.blogspot.com/2010/01/urgent-mj-fans-ways-to-help-haiti.html

    Let's get busy. There is work to be done! Let's show the world what Michael's L.O.V.E. really feels like!
    Cali

    ReplyDelete
  62. Hey Cali, Barbs from Melbourne, Australia - IT'S HERE!! Finally. It's been a long 5 month wait but I can't begin to tell you how excited I am today. No tracking number received just a card from Australia Post to pick up a parcel and it was my Opus. So happy.

    Could I just say a couple of things. Firstly, the Michael Jackson Opus is gorgeous and all that I'd hoped it would be. Beautifully presented and in perfect condition. Worth the wait and more than worth the money. And secondly a big THANKYOU to you for this terrific site. It helped alleviate my anxiety and I just hope that OMG appreciate your customer service on their behalf. Thanks so much. A very delighted and happy Barbs from down under. MJ lives in all of us still, forever and always... xox

    ReplyDelete
  63. Hi Cali! How are you? If you have any updates about deliveries to Brazil, please please let us know. Thank you.

    ReplyDelete
  64. Hi Mel!

    Sadly, the only update I have is that all of South America's, according to 2 customers who called OMG in the UK, is deliveries are again delayed. New arrival date is next week.

    I have heard nothing from Andy. *throws hands up in the air and screams*

    I have been making some calls asking what people can do, both in the US and outside the US. I will post those late tomorrow or Saturday morning. Since OMG has ignored many of our complaints (mine personally and I know many many others), it really leaves us no other choice but to look for assistance and help.

    I'm trying my best not to say what's on my mind, or what courses of action can be taken... and I really am saddened all of this has happened. But I'm also trying to stay optimistic.

    So everyone just hold on, take a breath and smile. This will all work out.

    Much L.O.V.E.
    Cali

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  65. Hey Barbs! YAY! I'm so happy you finally got yours! YAY!! Please enjoy it!

    Thank you for the kind words. I'm still not sure how all this happened *thinks back to December* but I'm thrilled that it helped you and anyone else. I've enjoyed meeting everyone and do hope everyone stays in touch.

    Much L.O.V.E. to you Barbs!
    Cali

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  66. I had ordered two Michael Jackson Opus's thru www.krakenopus.com. I haven’t recd either nor has anyone come forward with a remedy. Now here i come to know that the pre-order price was higher then B&N price. These guys should really be taken to task and should be penalized adequately for misleading the fans. I hope the Opus’s include the TWO gloves for handling to prevent it from being soiled, the pull-out centerfold of the Memorial Wall signing, and Opus 3-D Reality Card.

    Anyone knows how to get the www.krakenopus.com people to respond.I am based in India.

    Cheers
    Ash

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  67. Yes, it's so disrespectful to the fans, Michael wouldn't be happy at all about all of this. But Cali, you've been such a incredible help and comfort to all of us, I'm sure. Nothing that we do can repay what you've been doing. From the bottom of my heart, thank you so much for always answering me and give me some relief. I'm keeping the faith that my Opus will get here someday, and when it does, I'll come here and let you know.
    Once again, THANK YOU, THANK YOU and THANK YOU! I just wanted you to know how important your blog has been. God bless you, Cali.
    =)

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  68. Awww thank you Mel. That really means a lot to me! Thank you!

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  69. Hello another sad customer here i am in new zealand and have done nothing but emailed and emailed grrrrr nothing ...And i cant ring them .....ohhhh opus where are you ...:(

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  70. Hello cali thanks so much for this blog ....Do you know anything on the nz front at all....Your doing a great job

    loves oooxxxooo

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  71. Thanks a lot for ur keep in mind mailing me about update....although, there's no good news

    I'm very worried about my OPUS.
    I expected it'll be late, but within Jan30.
    Now...it looks like another month, maybe on Feb or March or.... OH .. MY..

    MJ bless me ><

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  72. Nangyoon

    I wish I had better news or even an understanding of WHY so many of you STILL do not have your Opus! This is just beyond bad customer service.

    What else that makes NO SENSE whatsoever, is that OMG has NOT communicated openly with its customers. I know, after reading on the FTC site, that there is a LAW in the US, if there is a delay in shipping, the company MUST notify the customer -- give an expected date of delivery AND give the customer the opportunity to cancel or continue their order.

    CLEARLY THAT HAS NOT HAPPENED IN THIS CASE! I know of 2 US customers who have repeatedly contacted OMG, as well as I have contacted OMG on their behalf, and STILL OPUS WILL NOT COMMUNICATE with them.

    Sorry, had to vent a little.

    I will keep following up.

    Much L.O.V.E. and a big hug for everyone still waiting.

    Cali

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  73. HI New Zealand here
    Thanks so much Cali for trying to find out about our books.

    Thursday the 28th here and still now opus.
    So upsetting.

    I email Andy and opus heaps with no reply at all. Its not only against the law as Cali stated, but its so rude and just not the proper way to treat people/customers.

    I thought when I pre ordered back in September from kraken opus (through ticket master)
    I would get top notch service with them being a top notch company ????
    Not that I had bought anything from them in the past so I didn’t really know. (now I do)
    I wish I had waited until it came out in the shops and bought it from a retailer.

    I have never had such bad service.

    No contact at all its just not heard of in this day and age.

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  74. Sorry that was NO OPUS, not now opus.
    I realy should proof read.
    sorry

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  75. YAY EMAIL FROM ANDY.

    NEW ZEALAND

    I have copied and pasted email.
    I am so happy can hardly type.

    yay yay yay

    I am actually preparing an email to send to our New Zealand customers which will be sent tomorrow. New Zealand orders should have been delivered at a similar time to our Australian orders, however I have been informed this week that the shipment of Opuses has been damaged in transit. Without being able to examine the shipment myself I have not been able to commit to delivering any potentially damaged Opuses so I have now arranged an air freight shipment which will arrive in Auckland in the next 3-4 days and be despatched at the start of next week.

    I am truly sorry about this and other delays to the delivery of your Opus, but you will receive it next week and as soon as I have tracking information I will email it to you.

    Kind regards

    Andrew

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  76. @nic

    THANK YOU SO MUCH for sharing this. I will post it.. I know there are several-- forget that-- MANY who are anxiously awaiting in NZ.

    Much L.O.V.E.
    Cali

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  77. yay yay yay yay yay ..wahoo fingers exed for us :)

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  78. Just wondering why I haven't received the email that was supposed to be sent by Andy to NZ customers days ago? Not feeling good about this at all! I really hope they keep their word this time and send us our copies this week!!! - April/Auckland. NZ

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  79. Hey there also didnt receive email..Get the feeling this is another waiting game ...Damn..

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  80. Wahoo got this today...\

    Dear customer,

    Opus Media Group would like to apologise for the delay in delivering your Opus. We have experienced a number of problems in shipping Opuses to New Zealand and when our original shipment arrived we discovered that the Opuses had been damaged in transit. In order to try and minimise any further delays we have air freighted Opuses to Auckland and these are due to arrive on Tuesday 2nd February 2010. As soon as this new shipment has cleared customs in New Zealand we will commence delivery to you and we are confident that we will be able to deliver your Opus on or before 10th February 2010.

    Please be assured that making your delivery as quickly as possible is the absolute priority for the company at this time and as soon as we have tracking information we will be emailing that to you.

    We will also be sending the Nate Giorgio art print to every New Zealand customer as communicated in a previous email and will contact you as soon as the prints are ready for despatch.

    Once again, we thank you for your patience and apologise for any inconvenience caused. We are doing everything in our power to rectify distribution issues and we trust that you will be thrilled with The Official Michael Jackson Opus when you receive it.

    We understand that this has been a frustrating experience for you but trust that with a clear, final and guaranteed delivery deadline now in place you can look forward to enjoying your Opus for years to come.

    Yours sincerely,

    Andy Clay

    Publishing Director,
    Opus Media Group

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  81. Got that too! YAY!!! Finally something concrete!
    Christmas turned Valentine's Gift! :)

    Btw, I thought the Nate Giorgio artwork was only for NZ customers... but I read that even Australian customers were told that they would be getting a Nate Giorgio artwork too.

    Thank you, Cali for creating this very helpful site! :)

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  82. HI! Thanks for the letter and confirmation from a second customer. YAY!

    A special Nate print (that won't be sold and will be limited edition) was mentioned back in Dec. to Australia, NZ, Japan, Germany, France... and I think another but can't remember off the top of my head.

    Again, this was back in December. It's still a special print so YAY! for that

    Much L.O.V.E.
    Cali

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  83. Hi Cali, it's Pollyanna from Brazil again.
    Let me tell you about the updates.
    Today, I received a email from opus, here:
    ________
    Dear customer,

    Opus Media Group would like to apologise for the delay in delivering your Opus. The vast majority of customers have received their Opus, but we are aware that there are still a number of orders outstanding. We have had to overcome a number of logistical issues involving customs requirements and duties in your country to ensure that your Opus delivery runs smoothly. We are confident that we are now in a position to deliver without Opuses being delayed in customs and your Opus will be delivered on or before 12th February 2010.

    Please be assured that making your delivery as quickly as possible is the absolute priority for the company at this time and as soon as we have tracking information we will be emailing that to you.

    Once again, we thank you for your patience and apologise for any inconvenience caused. We are doing everything in our power to rectify distribution issues and we trust that you will be thrilled with The Official Michael Jackson Opus when you receive it.

    We understand that this has been a frustrating experience for you but trust that with a clear, final and guaranteed delivery deadline now in place you can look forward to enjoying your Opus for years to come.

    Yours sincerely,

    Andy Clay

    Publishing Director,
    Opus Media Group
    ___________

    Again ,thanks for your hard work and love shared with us.
    With L.O.V.E!!

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  84. UPDATE!!! My Opus FINALLY ARRIVED TODAY! I'm so very happy! YAY!

    I took a photo with the courier guy hahaha!

    Thanks everyone!!! Thanks, Cali!!!

    April from Auckland, New Zealand :)

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  85. YAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    FINALLY!!!!!!!!!!!!!!!

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  86. This comment has been removed by the author.

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  87. Where is mine?? >_<

    so far.... ㅠㅠ

    I'm going to back to Thai on Chinese New Year.
    hope to get my OPUS this month.....
    please, anyone in the earth, let it to my hands soon.... please ~~~

    .
    .

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  88. hi im from the uk

    this is the email i recieved the other day concerning the uk . Dear customer,
    Opus Media Group would like to apologise for the delay in delivering your Opus. The vast majority of UK customers have received their Opus, but we are aware that there are still a number of orders outstanding. At the time of deciding on how best to distribute the Opuses that we had printed we made a decision to send a volume of units to the UK comfortably in excess of orders placed. However, due to demand in the UK for the Opus we have had to wait for a new shipment to arrive in order to fulfil our outstanding orders. The shipment has arrived in the UK and we will be delivering your Opus on or before 12th February 2010 at the very latest.
    Please be assured that making your delivery as quickly as possible is the absolute priority for the company at this time and as soon as we have tracking information we will be emailing that to you.
    Once again, we thank you for your patience and apologise for any inconvenience caused. We are doing everything in our power to rectify distribution issues and we trust that you will be thrilled with The Official Michael Jackson Opus when you receive it.
    We understand that this has been a frustrating experience for you but trust that with a clear, final and guaranteed delivery deadline now in place you can look forward to enjoying your Opus for years to come.
    Yours sincerely,
    Andy Clay
    Publishing Director,
    Opus Media Group

    ReplyDelete
  89. Cali don't you know if Opus is gonna do something for those who paid customs fees? I don't have any complains about Opus itself since it's really amazing, but I still feel a bit uncomfortable that it cost me much more than it should be... :( I'll try to write them tomorrow, but I'm not sure it will be noticed by them.

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  90. Fiona I have addressed your issue (and that of another customer). I am waiitng to hear a solution for you both. OK? Please keep in touch so when I get it I can relay to you what it is.

    FOR EVERYONE, please check your country as I have updated the list as of today. I also have a NEW contact, so if you have NOT emailed me in the last 24 hours, please let me know the status so I can get your name on my update list. This goes for any of the preordered Opi that were ordered from Kraken Opus or Ticketmaster.

    Much L.O.V.E.
    Cali

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  91. Delivery was just made to Chile! First one. Anyone else get theirs?

    Oh I am sooo excited!

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  92. Ordered my Opus New Years Eve, I am in the UK. Last communication I had was that it would be delivered on or around the 12th Feb!! Emailed them two weeks ago,chasing....no response so far!! CAN U HELP!!!!

    If you have any further info can u email me at deborahlongshaw73@msn.com

    Thanks!!

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  93. Hello I've ordered Opus since 25 december 2009, I am in UK.
    But now, I still wait for the Opus.

    when can I receive the Opus.

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  94. I'm also in UK, ordered on 26 december. The last email shonw that you would sent me within 7 day, Now already a month.

    Could you please tell me when it will be delivered?
    I really want to get it.

    Thanks very much.

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  95. If you have not emailed me yet, please do so at cali_mj_fan@yahoo.com to make sure your name is on my update list sent to Kraken Opus UK.

    Need the following: Came, Country, Order date, if you ordered from Ticketmaster or Kraken Opus and your email address.

    The latest from Opus UK is that the UK deliveries are scheduled to start tomorrow, Monday, March 15th.

    You should also check your emails (and junk/spam folders) for an email from Opus (andy@krakengroup.com) for your Fed Ex tracking information. However, if you still don't have one as of today-- you should get one tomorrow (from what I've been told.

    More current information and daily updates are posted at the front of my blog here at
    http://calimjfan.blogspot.com

    Thanks!

    Cali
    Cali MJ Fan

    ReplyDelete
  96. Cali,

    I am Catherine Chan from hong kong. you have been sending me updates from Opus Media Group regarding the MJ Opus that I ordered back on Dec 6, 09 but still not received yet. Wondering you got any updates from them recently.

    thanks,
    Catherine

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