Latest communications with Karl Fowler, Kraken Opus UK

From: Cali MJ Fan
Date: Fri, 9 Apr 2010 11:23:00 -0700 (PDT)
To:  Andy Clay
Cc: Karl Fowler OPUS UK
Subject: Re: Missing Opuses Updated 2

*redacted info to Andy*

Karl,
The fans have all noticed you only reply with threat of legal action. I now concur.

YOU promised ME this would be handled within 10-14 business days. That promise was made on March 5th. Today is April 9th and we are only partly through on deliveries. I have been MORE than understanding and patient since January. In fact, I've given you more than the 10 business days-- 30+ days-- to get this resolved. Deliveries, I might add, that were to be made IN DECEMBER! UNacceptable.

I can confirm that Visa International has checked my blog, as they research the charge back claims people are making to request refunds for the purchases. Those requests are being approved. Sony HQ has checked my blog regarding the Artist Edition MJ Opus details. So they are aware of what concerns their Cierge customers have with the discrepancies from the ad to the final product. Ticketmaster Customer Service has checked my blog regarding their customer's complaints for non-delivery. Additionally, complaints are being filed with the Federal Trade Commission. Yup, I've even had some visitors from Guernsey. What a small world!

Immediate response needed. The fact I have had no updates for well over 8 days was not part of the agreeement These customers are waiting for a product, by law, they are entitled to and have not received. No more excuses.

Cali

Karl's response

From: Karl Fowler
To: Cali MJ Fan ; Andy Clay
Sent: Fri, April 9, 2010 2:02:47 PM
Subject: Re: Missing Opuses Updated 2

Dear Cali

Please stop your threats. You are NOT the governing law herew (sic) Cali. You seem to think that you can talk to us how you like. We will continue to deal with all the issues we have in the best way possible. From now on if you continue to talk with us in this arrogant and condesending manner then we will end our dialogue and communications with you.
Anyone that wishes to have a refund will get one. That is the law. Stop preaching to me about the law.

Karl
Karl Fowler
CEO
Kraken Opus


Here's some one-liners for possible responses:

1  FTC Telephone Mail Order Rule (law) for businesses
2  FTC LAW Code Telephone Mail Order Rule
3  (NEW ONE..omg!  lol) Prompt Delivery Rules
4  Fair Credit Billing Act (for consumers who charged purchase) 
5  Notice you didn't reply to my email yesterday but you did today (point proven)
6  Cut communication with me? If you want, ok. 
7  I am not the one who is in violation of law.
8  Just stating the facts, no threats were contained
9  No one can reach your company to get a refund


Do you, the customers, have any one-liners you would like to say to Karl? 

Leave a comment below! (Please keep them clean)

Don't forget Karl's other blunder-- the Funniest Email exchange you will EVER read.