This is the 24 hour (cough) reply from Ticketmaster Customer Service from my December 19th complaint:
12/22/2009 10:14 AM EST
Dear Valued Customer,
Thank you for contacting us regarding your recent order for The Official Michael Jackson Opus, regretfully; we have no control regarding the exact date of delivery. When the book is shipped an email will be sent to you with a FedEx tracking number.
To inquire further about the deliveries of The Official Michael Jackson Opus please email email@example.com and firstname.lastname@example.org.
Thank you for using Ticketmaster, where we continually strive to provide World Class Service to every customer, every day! We really appreciate your business, and hope we were able to resolve any problems or answer any questions you had. Please reply to this email if we may be of further assistance.
Ticketmaster.com Customer Support