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Sunday, December 20, 2009

OPUS: File a complaint

Here is a copy/paste of a fan comment on Michael's site through Sony. Thank you so much for posting this. Here is the link to the Federal Trade Commission, cued up for the complaint division.

Sun, 12/20/2009 - 09:44 — fleurdemimi
If you pre-ordered the Michael Jackson Opus thru www.krakenopus.com based on the original advertisement, be sure to FILE A COMPLAINT with the U.S. FEDERAL TRADE COMMISSION based on the following facts
(1) the Michael Jackson Opus was advertised at a pre-order SPECIAL PRICE of $165 + $25 S/H only if ordered thru the Kraken Opus site or Ticketmaster, which "special price" is HIGHER than the B&N price of $134.99, and B&N is offering FREE shipping, which brings the price even farther BELOW the "special" pre-order price from Kraken Opus,
(2) the Opus was advertised to include TWO gloves for handling to prevent it from being soiled,
(3) the Opus was to include a pull-out centerfold of the Memorial Wall signing, and
(4) the Opus was to include an Opus 3-D Reality Card, all of which has been arbitrarily changed by Opus Media Group, Ltd.

This deceptive form of advertisement is commonly known as a "bait and switch". PLEASE FILE YOUR COMPLAINT ASAP!

This is a matter of PRINCIPLE! I'm sure the book, in and of itself, is spectacular. HOWEVER, we pre-ordered based on the original advertisement, and we are entitled to get what we paid for!


Information you will need:

Opus Address:
Opus Media Group, LLC (Headquarters)
3701 East Cholla Street
Phoenix, AZ 85028

(800) 351-2977
customercare@michaeljacksonopus.com
http://www.krakenopus.com/family/michaeljackson/


Here's what I wrote:

Purchased Michael Jackson Opus presale at $165 + SandH/Fee (total $193) on Aug 15, 09 with money charged at that time. Advertised with 2 gloves, centerfold pull out of MJ memorial wall, delivery by Dec 18th, Opus Reality Card. Item still not received as of today (Dec 20) with expected delivery posted on my purchase page with TM of January 30, 10. Emailed on Dec 11th by Opus about 1 glove change and no Opus Reality card to be included as promised when purchased. No communication about missing centerfold pullout. Now, Barnes and Nobles is selling pre-order for $135, FREE SandH, 3 day delivery if ordered by Dec 21, 09- so about $50 less than my pre-order price when it was first announced and faster delivery than those who paid in August and essentially fronted Opus capital to make the book. Others who ordered after Dec 5th through TM or Opus are already receiving their books. Include in my complaint: Bait and Switch sales, and false advertising and whatever other category this falls under.

Other contact information used:
info@opusmediagroup.com
customer_support@ticketmaster.com
andy@krakengroup.com

Purchased Michael Jackson Opus presale at $165 + SandH/Fee (total $193) on Aug 15, 09 and total fee was charged at that time too. MJ's Opus book was advertised coming with 2 gloves, an interactive Opus Reality Card, a centerfold pull out of MJ memorial wall in front of Staples July 7th signed by fans, delivery to begin on Dec 7th, and updated on December 11th, those who ordered before Dec 1, would receive by Dec 18th. Item still not received as of today (Dec 20) and my updated page with Ticketmaster (who was sole vender on Aug 15th) shows event date as January 30, 10. I was emailed on Dec 11th by Opus re: other complaints book included only 1 glove, not 2 citing MJ was known only 1 glove-- except purpose of 2 was to protect the investment of the expensive book (normally retails as posted on Aug 15th at $330--now showing $249 and no mention of previous $330). Also, no Opus Reality card to be included as promised when purchased. No communication about missing centerfold pullout.

NOW: Others who ordered after Dec 5th through TM or Opus are already receiving their books with faster delivery than those who paid in August and essentially fronted Opus capital to make the book.  Include in my complaint: Bait and Switch sales, and false advertising and whatever other category this falls under.

Other contact information used:
info@opusmediagroup.com
customer_support@ticketmaster.com
andy@krakengroup.com

Complaint Submitted
Thank you for contacting the FTC. Your complaint has been entered into Consumer Sentinel, a secure online database available to thousands of civil and criminal law enforcement agencies worldwide. Your reference number is:(redacted)




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If you want to update your information or have any questions, please call our Consumer Response Center, 1-877-FTC-HELP. Keep your reference number handy

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