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Friday, March 26, 2010

The Mail or Telephone Order Merchandise Rule

Found today on the Federal Trade Commision site:
The Mail or Telephone Order Merchandise Rule

This rule covers merchandise you order by mail, telephone, computer and fax. It requires merchants to have a reasonable basis for claiming they can ship an order within a certain time.

Ship Dates

By law, a merchant should ship your order within the time stated in its ads or over the phone. If the merchant doesn't promise a time, you can expect it to ship your order within 30 days.

The shipment "clock" begins when the merchant receives a "properly completed order." That includes your name, address and payment (check, money order or authorization to charge an existing credit account - whether the account is debited at that time or not).

Delays

If the merchant is unable to ship within the promised time, it must notify you by mail, telephone, or email, give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date. The merchant also must give you some way to exercise the cancellation option for free, for example, by supplying a prepaid reply card or staffing a toll-free telephone number.

READ THE FULL TEXT AT THE LINK ABOVE, Please
original post date 1/13/10

12 comments:

  1. Interesting...really, wow!,I didnt know it...but so interesting!
    Thanks Cali!

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  2. Interesting,specially the free-phone call option!
    Thanks for posting this information!

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  3. So Kraken Opus has not been doing the right thing. We kind of requested updates from them, instead of they providing "revised shipping date" to us proactively. And they never give me the "chance to cancel for a full refund or accept the new shipping date"; we kind of just have to put up with everything. Gee...

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  4. "If the merchant is unable to ship within the promised time, it must notify you by mail, telephone, or email"
    ...well, they didnt notify us...not by mail,not by telephone, not by email!
    "give a revised shipping date and give you the chance to cancel for a full refund or accept the new shipping date"
    ...well, they didnt do it...no chance ...

    "The merchant also must give you some way to exercise the cancellation option for free, for example, by supplying a prepaid reply card or staffing a toll-free telephone number"
    ...well, no cancellation option, NO TOLL-FREE telephone number!
    They did everything wrong...
    What happen with this guys ?...have they done it on purpose?...

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  5. Does this rule apply to only in the U.S. or in International?

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  6. http://en.wikipedia.org/wiki/Consumer_protection

    http://en.wikipedia.org/wiki/Consumer_Protection_(Distance_Selling)_Regulations_2000

    http://en.wikipedia.org/wiki/Office_of_Fair_Trading

    http://www.ehow.com/about_5659980_commercial-order-shipping-rate-rules.html

    http://www.parcelforce.com/portal/pw/content2?mediaId=21700413&catId=19300174

    http://www.consumer.gov.au/html/direct_marketing/html/7Appendix.html

    http://www.consumer.gov.au/html/direct_marketing/html/7Appendix.html

    http://www.consumer.gov.au/html/direct_marketing/html/Code/5Complaints.html

    http://www.consumerdirect.gov.uk/

    http://www.tradingstandards.gov.uk/

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  7. CALI: This is interesting...go to : "After you buy", and then go to : " online shopping"...

    http://www.consumerdirect.gov.uk/
    #1LITTLEPUPPET...

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  8. Goodmorning to our worldwide family.
    HEY CALI!!
    Something is cooking in the KIITChen.
    I can smell it from here.

    Pain in the a$$!!!

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  9. http://www.consumerdirect.gov.uk/after_you_buy/online_shopping/overseas-problems/

    Pain in the a$$!!!

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  10. At least... UK laws are on our side...

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  11. UK laws are on our side, and it is obvious, because they did all wrong, they dont know anything about business, and we as customers DO HAVE rights, this is a fact...
    I have bought a book, two globes and an OR CARD,that was what they sold me...
    Today, I only have: A book....no second globe...no OR CARD...
    hmmmmm...I smell it too...

    ReplyDelete